Robert Half • Akron, OH 44321
Job #2749655619
Description We are offering a contract to hire employment opportunity for a Help Desk Analyst I in COPLEY, Ohio. This role primarily involves providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The position is primarily remote but may require some on-site presence.
Analyze user issues and determine the most effective resolution
Provide Level 1 help desk support, escalating to Level 2 and Level 3 when necessary
Utilize Active Directory for password resets and other account management tasks
Maintain and update ticketing system with accurate and timely information
Perform basic network troubleshooting to diagnose and resolve problems
Configure computer hardware and software systems as needed
Manage customer inquiries and ensure timely and accurate responses
Monitor customer accounts and take appropriate action when issues are identified
Maintain up-to-date knowledge of relevant hardware and software applications
Adhere to all policies and procedures related to information security and data protection. Requirements - Proficiency in Active Directory
Knowledge of Computer Hardware
Familiarity with Configuration Management
Experience with Ticketing Systems
Ability to handle Password Changes and Password Resets
Basic Network Troubleshooting skills
Excellent problem-solving and communication skills
Ability to work both independently and as part of a team
Strong customer service orientation
Ability to prioritize and manage multiple tasks simultaneously
Willingness to stay updated with the latest technological advancements and best practices in the field Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) .
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