Healthcare Services Program Coordinator

Description:

The Healthcare Services Program Coordinator is a key contributor to the Drug Free Sport International/International Doping Tests & Management (DFSI-IDTM) growing Healthcare Services division. The person in this role will operate in a fast-paced work environment, contribute to the administration of day-to-day department operations, and effectively communicate with team members and clients to achieve any mission, anytime, anywhere. Primary contributions will include the recruitment and coordination of temporary or project-based roles for independent contractors to meet the needs of Healthcare Services clients.

Essential Duties and ResponsibilitiesCollaborate with clients to understand staffing needs and requirements and provide fulfillment progress.

• Utilize various channels such as job boards, social media and direct outreach to identify independent contractors for staffing needs.
• Vet independent contractors and credentials to ensure alignment with clients' needs.
• Coordinate execution of service agreements and prerequisite packets including background and reference checks per clients' requirements.
• Manage the project placement process and facilitate detailed communication between clients and independent contractors.
• Liaise with clients to ensure adequate on-site staffing is provided and address client feedback pertaining to independent contractors.
• Build and maintain strong relationships with independent contractors and clients to foster long-term partnerships and repeat business.
• Manage the administration of the healthcare services program including in-office scheduling support, client accounting and invoicing, and occasional travel to on-site client events.
• Understand and apply quality principles to daily responsibilities; collaborate with others on quality objectives; and address nonconformities as appropriate.
• Ensure compliance and safety standards are met related to client requirements.
• Share feedback, generate ideas and insights to improve processes and experiences.
• Assist with other healthcare services segments and professional and amateur sport client programs as needed.
• Serve in the absence of other team members when necessary.
• Other relevant duties as assigned.

Requirements:

To successfully perform this role, the individual will be a process-driven thinker with a passion for connecting people with projects and applying analytical skills for clear and effective communication. The Healthcare Services Program Coordinator must uphold the company core values and vision, demonstrate integrity to the highest degree, and have a high desire to serve our clients, contracted independent contractors, and colleagues. Essential skills and requirements include but are not limited to:

• Minimum of a bachelor's degree in healthcare administration, human resources or related field, or equivalent.
• Proven experience in contractor staffing coordination and the fulfillment process.
• Detail-oriented with excellent time management skills to prioritize tasks effectively.
• Highly credible, ethical and persuasive interpersonal communication skills.
• Proficient in critical thinking and problem-solving, with a proactive approach in identifying and addressing challenges.
• Skilled in software applications including Microsoft Office and intermediate level of Excel.
• Willingness and ability to travel domestically including upon short notice and weekends.
• Pass a pre-employment screening including drug test as permitted by applicable state laws, non-credit background check, execution of confidentiality agreement, and verification of higher education degree(s) and/or certificate(s).

Compentencies

Planning and Organizational Development

Ability to efficiently organize and prioritize multiple tasks. Effective at planning ahead yet flexible with unexpected changes. Listens well and orientates quickly.

Self-confident and self-starting; focused, resourceful, and adaptable; makes timely decisions; at ease working with deadlines; delivers the objective with meticulous attention to detail.

Effective Communication

Proficient in all forms of communication. Ability to connect with colleagues, contracted collectors, clients, consultants and vendors. Create positive relationships at the organizational, contractor and vendor levels.

Passionate about daily interaction with clients; listens well, interprets accurately, and responds appropriately; chooses the right way to say the right things.

Customer Service Orientation

Has a propensity for serving the needs of the client and organizational staff.

Attentive and decisive; selfless; follows up and follows through; client first focus to enhance relationship.

Integrityand Reliability

Takes personal responsibility for job performance; strict adherence to company and client policies and procedures. Maintains high level of professionalism and confidentiality.

Positively responds to direction and constructive feedback; exhibits integrity and trustworthiness; makes informed decisions based on what is best for the company; and holds themselves accountable for overall Healthcare Services client experience.

Motivationfor Achievement

Strong initiative; displays energy and enthusiasm in approaching the job. Generates ideas for improvement; initiates opportunities and recommends innovations. Goes above requirements; continually working toward exceeding expectations. Stays on target for 90-day and annual goals, with motivation to exceed all objectives.

Contributes to company success through continuous improvement. Seeks additional responsibilities and grows within the position.

Drug Free Sport, LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, gender, sexual orientation, gender identity, national origin, age, military status, or any other characteristic protected by applicable federal, state, or local law.

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