Healthcare Implementation Manager

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Serves as a Healthcare Implementation Manager for Aetna Health Customizations supporting plan sponsors supporting the new Commercial Product Aetna Custom Connections. Candidate will lead and oversee the deployment and integration of advanced digital technologies, including SSO, API, and content management systems. Role requires autonomously driving successful implementation while managing multiple deliveries and collaborating with several business partners. This position requires effective communication, project management, and technical skills combined with healthcare industry knowledge to implement digital enhancements that improve the member experience, create operational efficiency, and ensure compliance with industry regulations.

What you will do:

• Independently lead the end-to-end implementation of digital technology solutions, including SSO and API integrations, in conjunction with internal and external partners.

• Own all portions of project delivery, including requirement gathering, project documentation, facilitation and collaboration efforts with all impacted parties, testing, release, and support.

• Collaborate with business stakeholders to understand their needs, define project scope, and ensure alignment with organizational goals.

• Communicate project progress, risks, and/or blockers, to progress project and show transparency in approach.

• Provide technical guidance and expertise throughout the implementation process, troubleshoot issues, and ensure systems are integrated effectively and securely.

Required Qualifications

• 5+ years of experience managing projects from discovery, through implementation, to delivery and support.

• 5+ years of experience in the Managed Healthcare industry.

• 3+ years of managing projects' timelines and deliverables.

• 3+ years of experience with negotiating organizational, analytical, and people skills / client facing. Plus, able to work independently.

Preferred Qualifications

• Ability to work collaboratively in a fast-paced, dynamic environment.

• Experience in benefits implementation and delivery.

• Strong critical thinker who makes balanced, insightful decisions using solutions-based thinking in problem-solving, asking probing questions, and looking for underlying issues.

• Excellent business acumen, communication, and critical thinking skills.

• Demonstrated relationship skills; capacity to quickly build and maintain credible relationships at varying levels of the organization.

Education

• Bachelor's degree or equivalent experience (High school diploma plus 4 years relevant work experience.)

Pay Range

The typical pay range for this role is

$101,970.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (~~~)

We anticipate the application window for this opening will close on: 02/02/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.