Hardware Asset Management (HAM) Analyst (Flexible Hybrid)

Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.

THE IMPACT YOU WILL MAKE

The Hardware Asset Management (HAM) Analyst role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:

• Ensures a complete inventory of IT assets owned and managed by stakeholders, is maintained within the asset management repository.

• Working with stakeholders to ensure hardware is discoverable or manually added to the asset management repository.

• Maintains accurate records of IT assets, including their location, status, and configuration in collaboration with stakeholders.

• Engages with the procurement, deployment, and retirement of IT assets according to established lifecycle procedures.

• Collaborates with procurement and vendor management teams to utilize experience with contract management and negotiations.

• Conducts regular audits and physical verification of IT assets to reconcile discrepancies and ensure compliance with organizational policies.

• Updates and reconciles key hardware attributes in addition to environment, function, status, and business owners for infrastructure, end user, and mobile devices.

• Identifies and mitigate potential risks associated with IT assets and provide support during internal and external audits related to IT Asset Management governance.

• Responsible for semi-annual certifications of hardware assets in use and ensure key data attributes are correct within the asset management repository.

• Analyzes data trends and patterns to identify opportunities for cost optimization, process improvements, and risk mitigation.

• Provides recommendations and insights to management based on data-driven analysis.

• Engages in problem-solving sessions to address process and service improvements and technology enhancements.

• Generates monthly hardware metrics for stakeholder reporting and update published dashboards.

• Develops and maintain standard operating procedures (SOPs) and Work Instructions for IT Asset Management processes.

• Participates in ITAM and stakeholder meetings.

• Stays informed with industry best practices and emerging technologies in IT asset management.

Qualifications THE EXPERIENCE YOU BRING TO THE TEAM

Minimum Required Experiences:

• 2 years

Desired Experiences:

• Bachelor's degree in Information Technology, Computer Science, Business, Finance, Engineering, and/or relevant technical training and certifications.

• (8) years of directly related experience, managing IT assets

• Experience with IT Asset Management tools (e.g., ServiceNow).

• Proven experience in procurement, asset lifecycle management, and asset inventory control.

• Strong knowledge of IT asset management principles, practices, and methodologies

• Proficiency in using asset management tools and systems

• Familiarity with the ITIL Framework, IT Governance, and IT Service Management (ITSM).

• Familiarity with logistical and Datacenter operations.

• Experience using network discovery tools such as ServiceNow, Workspace One, or Microsoft SCCM.

• Proficient in the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams).

• Ability to organize and prioritize multiple projects and deadlines.

• Excellent written, verbal, communication, presentation, and reporting skills with the ability to work both independently and as part of a team.

• Professional certifications in IT asset management (e.g., IAITAM, CHAMP) are a plus

Tools

• ServiceNow

• ITIL Framework

• IT Asset Management Tools

Fannie Mae is an Equal Opportunity Employer, which means we are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, gender, gender identity, sexual orientation, personal appearance, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation in the application process, email us at ~~~.