• Guest Services Supervisor

    Drury Hotels • Cleveland, OH 44101

    Job #2807583085

  • Property Location:

    1380 East Sixth Street - Cleveland, Ohio 44114

    You belong at Drury Hotels.

    Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

    WHAT YOU CAN EXPECT FROM US

    So. Much. More.

    Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

    • Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel results
    • Work-life-balance
      • Flexible scheduling, paid time off, hotel discounts and free room nights
    • Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
    • Health and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
    • Retirement - Company-matched 401(k)
    • Award-winning
      • Ranked among Forbes' Best Midsize Employers (2024)

    BASIC FUNCTION & JOB DUTIES:

    Under general supervision, assists management team with supervising the front desk / guest service positions of the hotel.

    Ensures Drury Hotels' policies and procedures are consistently communicated and followed at all times. Always maintains a high standard of integrity, provides motivation and demonstrates positive leadership characteristics which inspire team members to exceed expectations through superior customer service standards. Assists with training guest service team members.

    Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.

    GENERAL KNOWLEDGE, SKILL AND ABILITY:

    Requires ability to give and take

    written

    and oral direction.

    Requires

     the ability to

    communicate

     clearly in English to relate to

    guests

     and

    team

     members. Requires

    thorough

    knowledge

     of Drury Hotels'

    policies

     and procedures. Requires

    ability

     to

    train,

     motivate and inspire

    team

     members to perform at and above Company expectations. Requires

    thorough

    knowledge

     of marketing and sales

    programs.

     Performs duties of guest service agent, night audit or other positions as needed. Requires ability to handle money, make change and utilize office machines in normal day-to-day activities. Monitors hotel facilities and team member work habits to ensure a safe / secure environment for team members and guests; observes and corrects unsafe conditions. Requires ability to give attention to

    detail.

     May require some travel.

    Rise. Shine. Work Happy.

    Hiring Immediately!

    At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

    At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together-across 150 hotels in 26 states-to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

    Explore Our Culture

    Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call ~~~ or email ~~~.

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