Guest Experience Shift Lead

What you'll bring to the team:

Join Our Magical Team as a Guest Experience Shift Lead!

Collective Goal: Create magical, memorable experiences for every guest while living and breathing The Merlin Way – our company values that guide everything we do.

Are you ready to lead with excitement and make every day unforgettable? We’re looking for a passionate, guest-obsessed individual to step into the role of Guest Experience Shift Lead at one of our world-class attractions! ????

Your Mission:

As a Shift Lead, you’ll be the Manager-on-Duty for the entire attraction 50% of the time, ensuring everything runs smoothly while keeping the energy high and the guest experience top-notch. You’ll oversee departments like AdmissionsRetailFood & Beverage, and Attraction Operations, and guide our incredible team to provide exceptional service every single day. ??

Qualifications & Experience:

What You’ll Be Doing:

Lead with Passion:

• Oversee the smooth operation of all departments to keep everything running seamlessly.
• Delegate tasks to the team and motivate them to deliver world-class service.
• Be a role model for customer service by upholding The Merlin Way

Manage the Magic:

• Be the point of contact for all guest issues, and work with your team to solve problems efficiently.
• Monitor queues, guest flow, and ensure a safe, fun environment for everyone.
• Keep things running like clockwork – even during peak hours! ?

Shape Future Stars:

• Train new team members in everything from safety to guest service to profit protection.
• Ensure the team feels empowered to deliver the best guest experience possible.
• Offer ongoing coaching and feedback to help team members grow and succeed! ??

Support Where It Counts:

• When not managing directly, you’ll jump in to assist with stockinginventoryemployee engagement, and more!

What We’re Looking For:

Qualifications:

• High school diploma or GED preferred.
• Customer service experience with a focus on guest interaction
• A true passion for entertaining families and kids
• Leadership skills to train, motivate, and support the team to reach their full potential.
• Strong communication and motivational skills to lead with energy and fun.

You’re a Great Fit If You:

• Love working in a fast-paced, dynamic environment where no two days are the same!
• Are flexible and ready to work evenings, weekends, and holidays.
• Bring an enthusiastic, outgoing personality to every guest and team interaction.
• Have the ability to stay cool under pressure and keep things running smoothly.

Benefits:

Perks & Benefits:

• Incredible team atmosphere that’s all about FUN and making lasting memories.
• Opportunities for growth and development – this could be your next big step in an exciting career! ??
• Flexible hours to work around your schedule (we know life’s busy).
• Work in a magical environment with a team that’s as excited as you are to create unforgettable experiences. ??

Ready to make magic happen? Apply now and become a leader in delivering world-class experiences every day! ?

?? We can’t wait to welcome you to our team where every day is filled with fun, excitement, and the magic of creating unforgettable memories!

Pay Range:
USD $17.50/Hr.