Graduate Administrative Intern

Description

The application

deadline is January 10, 2025, 11:59 PM PST*

Please read the

application instructions below prior to clicking on APPLY NOW*

As you complete

the online application you will need to submit/upload the following documents

when applying to this position.

1. One-page cover letter addressing the

following items

a. Why

you are interested in pursuing an internship with UCLA Health System

b. Top

three goals for your summer internship, including areas of specific interest

1. Current resume, including both

undergraduate and graduate school GPA (if you currently do not have your

graduate school GPA, you may submit your resume without it, though will be

asked to share at a later stage in the process)

The UCLA Health

Graduate Administrative Internship is hands-on and action-oriented, giving you

the knowledge and experience necessary to take on the challenges of tomorrow's

healthcare field. You will be exposed to every area of healthcare delivery,

attend regular meetings with senior leaders and project sponsors, and be

involved in a variety of enterprise-wide projects and initiatives. At the end

of the program, you'll be able to showcase the knowledge and skills you've

gained by presenting your project to UCLA Health's senior leadership.

This year, we are

excited to offer a variety of internship opportunities within key departments

across our system. Individual department leaders will serve as your preceptors

and guide your project work. More than that, the entire Administrative Intern

cohort will learn with one another through a myriad of shadowing experiences,

executive-facilitated discussions, and other community-building events.

Graduate

administrative interns incumbent are responsible for performance improvement

project management, complex analyses, and development of organizational

policies, procedures, practices, and cost-benefit studies on key projects

throughout UCLA Health.

Graduate administrative

interns will participate in a variety of professional and learning experiences

including but not limited to

• Projects

scoped and identified by respective department (serving in a variety of roles)

• Cohort-

and team-based projects

• Experiential

learning, shadowing, and tours

• Journal

clubs and intern-led educational sessions

Beyond

contributions to individual projects and collaborating with the preceptor, the

incumbent will also contribute to the Administrative Internship cohort's

culture and sense of community through active participation, engagement, and

fostering an inclusive and supportive environment.

Below, please

find a list of all the available internships at UCLA Health including the

Executive Sponsor, Preceptor, Overview, and Potential Projects.

Cancer Services

Executive

Sponsor: Emi Kamiya -

Clinical Director, Hospital Cancer Services, Nuclear Medicine, &

Theragnostic, UCLA Health

Preceptor: Smirthy Ganesan - Program Manager,

Cancer Services, UCLA Health

Overview: The Hospital Cancer Services Intern

will report to the Clinical Director of Hospital Cancer Services and will have

exposure into the services organized under the Cancer Services department,

including outpatient care and infusion sites, Nuclear Medicine and Theragnostic,

Dialysis and Hemapheresis, and Cell Therapy. The Administrative Intern will be

involved in projects across the cancer services enterprise including exposure

to process improvement, daily operations, and strategic initiatives.

Potential

Projects: Enhance

operational efficiency and patient experience by optimizing scheduling

workflows in the hospital-based infusion center. Develop an awareness and

engagement campaign for National Sickle Cell Awareness Month.

Marketing

Executive Sponsor: Michael Burke - Interim Chief of Marketing, UCLA Health

Preceptor: Marc

Fredson - Senior Director, Strategic Marketing

Overview

UCLA Health Strategic Marketing develops and executes strategic marketing and

communications plans and programs to achieve measurable gains in the areas of

brand position, organizational growth and the customer experience. During this

experience, the graduate intern will be exposed to market intelligence and

analytics capabilities, acquisition marking approaches, as well as, brand

strategy and digital innovation initiatives, and will have the opportunity to

complete a substantive project that contributes to the advancement of UCLA

Health's strategic growth goals.

Potential Projects: The graduate intern will complete a strategic marketing

planning project for one of UCLA Health's strategic growth priorities,

involving market intelligence, plan development, tactical recommendations, and

associated key performance indicators.

Nursing

Administration - Ronald Reagan UCLA Medical Center

Executive Sponsor: Karen Grimley - Chief Nursing

Executive, UCLA Health

Preceptor: Elizabeth Maister - Senior Director,

Nursing Business Systems

Overview: The Department of Nursing includes

all inpatient units in Santa Monica, Ronald Reagan, Resnick Neuropsychiatric

Hospital. These include the OR, ED, ambulatory, and interventional areas. The

intern will be exposed to projects for the nursing departments such as practice

and or process changes, analysis of current structures and recommendations to

improve efficiencies, collaboration on data collection relevant to publishing

papers, and interaction with nursing senior leadership throughout the

engagement.

Potential

Projects: The intern will participate in high-level

organizational projects.

Nursing Administration

• UCLA Santa Monica Medical Center

Executive

Sponsor: Karen Grimley -

Chief Nursing Executive, UCLA Health

Preceptor: David Bailey - Chief Nursing Officer

Overview: The Department of Nursing includes

all inpatient units in Santa Monica, Ronald Reagan, Resnick Neuropsychiatric

Hospital. These include the OR, ED, ambulatory, and interventional areas. The

intern will be exposed to projects for the nursing departments such as practice

and or process changes, analysis of current structures and recommendations to

improve efficiencies, collaboration on data collection relevant to publishing

papers, and interaction with nursing senior leadership throughout the

engagement.

Potential

Projects: The intern will

participate in high-level organizational projects.

Operations

Executive Sponsor: Richard Azar - Chief Operating Officer, UCLA Health

Preceptor: Drew Weil - Senior Director,

Hospital Operations & Samantha Gaffney, Manager, Hospital Operations

Overview: The Operations Administrative Intern

will report to the Chief Operating Officer, Director of Hospital Operations,

and Manager of Hospital Operations. They will serve as a member of the

Operations Leadership Team at both Ronald Reagan UCLA Medical Center, as well

as Santa Monica UCLA Medical Center. The internship will be project-based and

action-oriented while tackling key projects identified by the COO and other

senior operational leaders.

Potential

Projects: Projects may include patient throughput and flow,

labor and productivity, cost-benefit analysis and business plans, staff

recognition and development, and other topics relating to operational

problem-solving.

Operative

Services

Executive Sponsor: Ron Perez - Senior Director,

Perioperative and Operative Services

Preceptor: Saurabh Kukreti - Director of

Business Development, Perioperative Services, UCLA Health'

Overview: The Operative Services

Administrative Intern would work with the Operative Services Triad Leadership

(Sr. Director, Medical Director, Surgeon Representative), and other key members

of the department. Operative Services at UCLA Health include main operating

rooms at multiple medical centers, pre-and post-surgery recovery units, sterile

processing departments, ambulatory surgery centers, and business support

functions. Projects will expose the Administrative Intern to business planning

and analysis, process improvement, market research, and working on

cross-functional teams including with the clinical staff.

Potential

Projects

1. Surgical

venue optimization: optimize the use of surgical venues (hospital main OR,

hospital-based surgery center, ambulatory surgery center, etc.) with

consideration of patient safety and quality, financial sustainability,

operational efficiency, and develop transition plans

1. Digital

health and AI integration: explore opportunities to integrate digital and AI

solutions in the perioperative services workflow with the goal of reducing

administrative task burden on clinical staff and managers

Patient Access

Organization

Executive

Sponsor: Jeff Butler -

Chief of Operations, Community Clinic Network

Preceptor: Connie Lee - Operations Director,

Patient Communication Center

Overview: The mission of the Patient Access

Organization (PAO) is to provide timely, convenient, and equitable access for

all UCLA Health patients and the communities we serve. UCLA Health runs and

operates over 200 outpatient clinics located in Southern California with over

3,000,000 outpatient encounters annually. Within the PAO is the Patient

Communication Center where over 4.7 million patients are received annually. The

PAO also oversees the optimization of scheduling pathways and technology to

help support a high-quality experience for the patient. The summer intern will

gain enhanced knowledge of how the PAO supports efficient ambulatory clinic

operations and will play an active role in making recommendations for improving

the patient's access journey.

Potential

Projects

1.Develop

recommendations on improving the patient's access journey

2.Develop

a process for establishing access policy and standards and evaluating project

requests against these standards

Patient

Navigation & Business Services

Executive Sponsor: Michael Burke - Chief of Patient

Navigation & Business Services

Preceptor: Jana Lim - Director of Global

Strategy & Business Services

Overview: Patient Navigation and Business

Services exists to transform health by

*

Enhancing

access and care coordination to high-quality and top-ranked primary and

specialty care at UCLA Health

*

Developing

impactful initiatives to heighten awareness of and engagement with UCLA Health

In addition to

providing advisory services for outside partners, we collaborate with various

departments within UCLA Health to provide navigation services to select patient

populations

*

International

Patients

*

Marketing

Patient Acquisition Campaigns

*

Underserved

Populations

*

Employer

Services

*

Community

Physician Outreach

*

Remote

Second Opinion Teleconsultations

*

Non-oncology,

non-matched clinical trial patients

Potential

Projects

1. Leading

the Annual Department Goal Setting Retreat

1. Leading

a business plan and/or international market entry strategy initiative

Performance

Excellence

Executive

Sponsor: Robert Cherry -

Chief Medical Quality Officer, UCLA Health

Preceptor: Jerome Crawford - Director,

Performance Excellence & Chief of Staff to the Office of CMQO

Overview: The Performance Excellence

department at UCLA Health is dedicated to advancing our organization's mission.

We achieve this by fostering a culture of continuous improvement through

training and practical experiences, driving Lean process enhancements across

UCLA Health, and perpetually refining the UCLA Way. As internal consultants, we

undertake organization-wide initiatives at the direction of the senior

leadership team, with a focus on enhancing patient care (e.g., reducing

readmission rates and length of stay) and optimizing internal operations,

including our Active Daily Management system to help sustain efforts and

continuously engage our frontline.

Potential

Projects: Support

institutional goals around improving access/capacity, quality of care, and finance.

Pharmacy

Executive Sponsor: Deepak Sisodiya - Chief Pharmacy

Officer

Preceptor: Ghada Ashkar - Associate Chief of

Ambulatory Pharmacy

Overview: UCLA Pharmacy teams optimize and

standardize medication procurement and management across the continuum of care.

They support UCLA Health institutional goals towards improving quality, access

to care and financial sustainability. UCLA Pharmacy has many opportunities for

growth and new project implementations. These projects will provide rich

leadership and strategic planning experiences to our administrative interns.

Potential

Projects: Strategic planning

for the new pharmacy build in Pacific Concourse - Evaluation of the E-PA and

Anticoagulation by pharmacy rollouts and KPI design/update.

UCLA Health

Information Technology (UHIT)/Office of Health Informatics and Analytics (OHIA)

Executive

Sponsor: Albert Duntugan

• Chief Data Officer, UCLA Health

Preceptor: Pallavi Mynampati - Manager,

Business Intelligence

Overview: The Office of Health Informatics

& Analytics (OHIA) is the data and analytics pillar of the UCLA Health

Information Technology organization. Throughout UCLA Health Sciences, OHIA

works to advance the use of artificial intelligence in clinical research and

patient care with its team of data scientists, health informaticists, machine

learning engineers, and data architects. To promote the responsible use of AI,

OHIA operates the UCLA Health AI Council, which provides guardrails and

recommendations for procuring, developing, and deploying AI solutions.

Effective use of AI in health system operations is made possible through OHIA's

cloud-enabled data platform, as well as an OHIA-led health analytics community

that provides broad expertise in various disciplines and service lines across

the organization.

Potential

Projects: Graduate interns

are encouraged to participate in projects of their interest on OHIA's Project

roadmap. Projects available can be in areas of analytics delivery, data

governance, AI usage, cloud strategy, and more.

ValU Care

Redesign

Executive Sponsor: Robert Cherry - Chief Medical

Quality Officer, UCLA Health

Preceptor: Eric Kwok - Director, ValU Care

Redesign & Quality Improvement Performance Management

Overview: ValU Care Redesign focuses on

achieving the triple aim of Increasing outcomes, increasing patient

satisfaction, and decreasing cost through PI projects with a focus on redesigning

clinical care pathways.

Potential

Projects: Syncope Clinical

Care Pathway - completing current state, data analysis, and opportunity

identification for all or specific parts of this pathway.

Qualifications

If you are enrolled in a Master's degree program in health

care administration, business administration, nursing, public health, health

informatics, or a related field with a projected graduation in or after

September 2025, you are eligible to apply to become a UCLA Health

Administrative Intern.

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person's unique achievements and experiences to further set us apart.