GOALS Program Manager

Overview:

Join a well-established, rewarding, interdisciplinary program that focuses on children and youth with developmental differences such as attention-deficit hyperactivity disorder, autism, and learning problems. The Generating Outcomes And Liaisons for Students (GOALS) Program works with patients and their families within a medical home. This position provides an opportunity to interact with and coordinate diverse clinic professionals, families, community agencies, and schools. It is a key support role.

The starting hourly range for this position is between $26.00 - $29.00 hourly. 

Responsibilities:

• Support Pediatric, Adolescent, and Integrated Behavioral Health Departments with services for patients 4-21 years old with academic and neurodevelopmental concerns (ADHD, Autism, Learning Disabilities, and genetic syndromes as examples).

• Build and maintain relationships with local schools and district representatives to increase awareness of program and learn about school support services available.

• Initiate GOALS Program enrollment through the clinic’s electronic health record.

• Educate patients and their families about the purpose of the GOALS program through patient outreach and in-clinic meetings.

• Contact schools, therapy agencies and other healthcare centers to obtain additional records and information related to patient care as needed.

• Oversee patient and family communication and case management, as needed. Examples include explaining the GOALS program, facilitating appointments and school communication, providing resource handouts and web links, advocating for services, and working with PCC community health, social work, and other staff to optimize patient success.

• Manage bimonthly Psychiatry Conference by ensuring PCC provider coverage, reviewing referrals, scheduling patients, and ensuring appropriate follow-ups are in place.

• Oversee organization, tracking, and scoring GOALS assessment scales, including performing scoring.

• Lead GOALS Community Advisory Council through selecting topics and speakers along with GOALS Director by sending invitations, facilitating meetings, and taking meeting minutes.

• Plan monthly GOALS staffings and programmatic meetings and take meeting minutes.

• Assist with planning and orientation of any GOALS staff or health professional trainee onboarding.

• Provide GOALS Program presentations to clinic departments, teams, and outside organizations to enhance awareness and knowledge of the program’s offerings.

• Identify opportunities for improvement in program service, delivery, tracking, and workflow.

• Track GOALS patients through routine metric reports in conjunction with other PCC Operations staff. Report metrics to GOALS and PCC staff as needed.

• Serve as Clinical Process Owner for ADHD Medication Management, including attending Clinical Performance Metrics meetings, and determining methods for adhering to NCQA standards by improving GOALS ADHD medication algorithm.

• Work with GOALS Team, Population Health, Grants Manager, Finances, and other PCC Operations staff to identify opportunities for funding and reimbursement.

• Supervise and manage any assistants, interns, or volunteers with duties such as computer scoring, creating packets and notebooks, developing resource lists, and other activities as applicable.

Qualifications:

Education: College degree in Social Work, Education, Public Health, Vocational Nursing, Community Health Work, or related field.

Experience: Minimum of two years of experience working in social, medical, education, human services, or community-based setting (may include internships).

Knowledge, Skills, and Abilities:

• Bilingual in English/Spanish preferred.

• Superb interpersonal skills to foster interactions with a diverse range of people of varying ranges of abilities and disabilities.

• Ability to think critically and solve problems effectively.

• Excellent communication skills, enabling the clear expression of thoughts both orally and in writing.

• Computer literacy, encompassing Microsoft Office in Word and Excel, information security protocols, scheduling, and email usage.

• Skills in developing and managing electronic reports, templates, and processes. Knowledge of electronic health records preferred.

• High-level organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.

• Competence in recruitment, supervision, and management of assistants, interns, and volunteers.

Certificate/License:

• Licensed or full certification in field of study.

• Eligible for Community Health Work Certification training preferred

Our Benefits Include:

• 18 PTO days per year & 11 paid holidays

• Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.

• Dental & Vision

• Flexible Spending Accounts

• Employer paid Life Insurance

• Employer paid Short-Term and Long-Term Disability

• Annual Training

• 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

We want you to do your best throughout the interview process. CLICK HERE to learn more about how to prepare.