GIS Support Analyst

GIS Support Analyst

Kent, OH, US, 44240

Additional Locations: Akron, OH

Primary Locations: OH, Kent, 295 S. Water Street, 3rd Floor, 44240

Requisition ID: 204414

Position Overview

POSITION LOCATION: Akron, OH

Take ownership of your future. Join one of the largest employee-owned companies in the nation while growing your career in a dynamic industry! Davey Resource Group, Inc. has a unique culture that focuses on the open exchanging of ideas, community partnership, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in utility and environmental services.

What you'll get:

• A company repeatedly recognized as a top performer.

• An innovative and success driven work environment.

• Great teammates that will help support your professional growth.

• Managers who empower and genuinely care about each team members' success.

• An excuse to be enthusiastic every day.

• Competitive wages & excellent benefits. Pay rates based on qualifications & experience.

• Opportunity to work for and become an employee-owner with the #1 100% employee owned service company in the country.

What you'll do:

• Provide a high level of exceptional customer service for end users.

• Maintain Mobile Asset Database which tracks personnel, issued equipment and accessories for iOS mobile devices.

• Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices.

• Maintain VPN and bluetooth functionality.

• Ensure compliance with company cybersecurity user & device requirements.

• Active directory user and licensing provisioning.

• Multifactor authentication support

• Create, respond, and resolve tickets representing VMS Support Desk.

• Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties)

• Provide administrative assistance in handling data for VMS in database (~80-90% of duties)

• Identify enhancements and defects for VMS software enter into database.

• Escalate tickets to appropriate department/vendor for resolution.

• Share results of daily application support in the form of lessons learned and global communications as identified.

• Assist with software or hardware upgrades

• Work with staff and management to address any user non-compliance issues.

• Assist with onboarding, offboarding, and transfer of employees.

• Issue computer hardware and accessories to users as needed

• Attend staff meetings as required.

What you'll need:

• Excellent customer service and communication skills.

• Ability to multitask.

• Superior problem-solving and technical computer skills to provide Support Desk ticket resolution.

• Prior administrative assistance with support of data, databases, and Support Desk.

Who we are:

The Davey Resource Group, Inc. is an Equal Opportunity Employer that is passionate and relentless in our pursuit to help our utility clients deliver safe and reliable power to their customers and maintain national security. It's all about technology and great people. Not the standard great person, but those who love being the best, being a part of building something, and those who want to create change, love what they do and the people they do it with. We are currently hiring an Office Coordinator to join our team. Candidates who have positive attitudes, excellent communication skills, critical attention to detail, thirst for knowledge and are team-players may apply. Military Veterans are also encouraged to apply.

Company Overview

DAVEY RESOURCE GROUP, a division of The Davey Tree Expert Company, is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States.

Additional Information:

At Davey, our values are our compass and core to everything we do. Davey Resource Group values itself on Safety, Integrity, Expertise, Leadership, Stewardship, and Perseverance. Pre-employment drug screen (marijuana included) and background check required.

EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

ACCOMODATIONS: If requested by an employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.

The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.

Davey Resource Group, Inc., is a leader in the natural resource, environmental, and forestry consulting industries throughout the United States. The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there's a place for you at Davey. To learn more, visit ~~~.

If you need assistance at any time, please contact us at ~~~ or at ~~~ .

Employment Type: Permanent

Job Type: Full Time

Travel Expectations: None

Davey is an Equal Opportunity and Affirmative Action Employer and considers all qualified employees and applicants for all positions regardless of their age, race, color, religion, gender, national origin, disability, sexual orientation, gender identity, military or veteran status, or other protected characteristics as established by federal, state, or local law. It is our mandate that all matters related to the terms and conditions of employment and all treatment on the job be free of discrimination. In addition, harassment based on any protected characteristic is strictly prohibited.

To preview Davey's relevant EO/AA plan, please submit a written request to: The Davey Tree Expert Company, Attn: HR, 1500 N. Mantua Street, Kent, Ohio 44240.

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Nearest Major Market: Akron

Nearest Secondary Market: Cleveland

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