General Manager

Description

The General Manager will lead and oversee all facets of our client's retail operations in St. Paul, Minnesota. This role will involve managing both in-store and select online sales initiatives, with a focus on driving sales, maximizing profitability, and ensuring exceptional customer satisfaction. The ideal candidate will cultivate a team-oriented environment, aligned with company values, to promote employee engagement and cross-department collaboration. Leveraging data-driven insights and established business processes, the General Manager will lead the team toward exceeding performance goals.

Responsibilities

• Drive sales growth by developing and implementing sales strategies that enhance in-store experiences and follow-up processes.

• Ensure efficient store operations and refine customer service strategies for better efficiency and satisfaction.

• Provide training and development opportunities for department managers and their teams, promoting employee engagement and cross-department collaboration.

• Monitor key performance indicators such as closing rates, order values, and cross-sell metrics, and drive consistent improvement.

• Develop and monitor budgets that align with the company's profitability goals in partnership with financial leadership.

• Coordinate with marketing teams to develop promotions and customer engagement strategies that maintain steady appointment flows and enhance the client experience.

• Identify opportunities to optimize inventory, reduce costs, and improve operational efficiency while maintaining service standards.

• Curate a lineup of high-demand, high-margin items informed by customer feedback and market insights in collaboration with product managers.

• Utilize operational and sales metrics to guide decision-making, refine strategies, and stay responsive to trends and customer demands.

• Lead regular meetings to ensure alignment with operational processes and foster cross-department collaboration.

Requirements

Qualifications

• 5+ years of successful leadership experience in retail or sales management, particularly in dynamic, customer-centric environments.

• Comprehensive understanding of retail sales strategies and operational best practices.

• E-Commerce sales experience required.

• Exceptional organizational, communication, and leadership skills, with a demonstrated ability to drive sales performance and cultivate a positive team culture.

• Familiarity with operational frameworks (e.g., EOS) and project management tools; prior experience strongly preferred.

• Expertise with POS systems is required.

• Proven ability to consistently achieve and exceed financial and sales growth targets.

• Experience in budget development, management, and financial analysis to support operational and strategic goals.

• Skilled in leading and participating in leadership meetings, including delivering actionable insights and updates.

• Adept at monitoring performance metrics, KPI reporting, and using data-driven strategies to enhance outcomes.

• Proficient in utilizing data analytics tools to inform strategic decision-making, particularly with sales analysis, reporting, and sales operations planning.

• Strong capability to inspire, lead, and mentor teams, fostering a customer-first culture that drives loyalty and satisfaction.

Salary & Benefits:

• Salary range for this position is $80-110K

• Medical, dental, and vision coverage

• IRA with 3% company match

• 2 weeks PTO + paid holidays

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