General Manager

Description:

Unlock your potential at The Essex Resort & Spa!

Join us on a journey where passion meets profession in the heart of Vermont's scenic countryside. We redefine hospitality excellence, offering more than just a job—it's an opportunity to join a dynamic team committed to crafting unforgettable experiences.

Whether you're an experienced expert or an aspiring talent, our diverse career opportunities promise growth, fulfillment, and the chance to make a meaningful impact. From culinary maestros to hospitality enthusiasts, administrative aces to creative minds, there's a place for every skill set and aspiration within our family.

Join us in creating magical moments for our guests, where every smile, every detail, and every interaction embodies the essence of true hospitality. At The Essex Resort & Spa, success knows no bounds. Dare to dream, dare to achieve, and let your career flourish in an environment where excellence is not just a goal, but a way of life.

At The Essex, hospitality isn't just a profession—it's a passion for creating memorable experiences that exceed expectations. Join our team and be part of a vibrant community dedicated to providing unparalleled service and genuine warmth to every guest who walks through our doors. With a commitment to excellence and a culture that values teamwork and personal growth, The Essex offers an exciting opportunity to make a meaningful impact in the world of hospitality.

Requirements:

Overview

The Essex Resort & Spa is seeking an experienced and dynamic General Manager to oversee all aspects of the resort's operations, ensuring exceptional guest experiences and the financial success of the property. As General Manager, you will lead a talented team in a collaborative and service-driven environment, embodying the resort's commitment to luxury, culinary excellence and wellness.

Key Responsibilities

• Leadership & Team Management

Lead, mentor and inspire a diverse team across all departments, including hospitality, culinary, spa, housekeeping, sales, accounting, human resources and maintenance. Foster a positive and motivated workplace culture focused on guest satisfaction, employee development and operational efficiency.

• Guest Experience

Maintain and enhance the resort's reputation for delivering exceptional guest experiences. Implement guest service strategies, monitor feedback and ensure the highest level of hospitality and personalized service across all areas of the resort.

• Operational Oversight

Manage day-to-day operations, including front desk, reservations, food and beverage, housekeeping, spa and events. Ensure that all departments function seamlessly and are aligned with the resort's service standards and brand values.

• Financial Management

Oversee financial performance, including budgeting, forecasting and revenue management. Develop strategies to optimize profitability while maintaining high-quality guest services. Monitor financial reports, control expenses and ensure adherence to financial goals.

• Sales & Marketing

Work closely with the sales and marketing teams to drive occupancy, increase brand visibility and create unique guest offerings. Lead the development of innovative packages, events and promotions to attract a diverse clientele, including leisure, corporate and group travelers.

• Culinary & Spa Excellence

Collaborate with the culinary and spa teams to maintain the resort's high standards in its renowned culinary and wellness offerings. Ensure that The Essex continues to be recognized as a premier destination for dining and spa services.

• Compliance & Safety

Ensure the property complies with all local, state and federal regulations, including health and safety standards. Oversee maintenance of the physical property and manage relationships with vendors and service providers to ensure the resort is always in pristine condition.

• Community Engagement

Represent the resort within the local community and build strong relationships with local businesses, tourism organizations and government agencies. Act as an ambassador for The Essex, supporting local initiatives and maintaining the resort's reputation as a community leader.

Qualifications

• Bachelor's degree in Hospitality Management, Business or a related field (preferred).
• Minimum of 5-7 years of progressive leadership experience in a luxury hotel, resort or hospitality environment.
• Strong financial acumen with experience in budgeting, forecasting and revenue management.
• Proven ability to lead and inspire large, diverse teams across multiple departments.
• Exceptional guest service skills with a passion for delivering personalized, memorable experiences.
• Experience in luxury food and beverage operations and spa management is highly desirable.
• Strong interpersonal and communication skills, with the ability to engage with guests, staff and community stakeholders.
• Ability to thrive in a fast-paced environment while managing multiple priorities and deadlines.
• Knowledge of hospitality management software and systems.

Work Environment

The General Manager will spend time across all areas of the resort, including guest-facing and back-of-house operations. This role requires a flexible schedule, including weekends, holidays and evenings to meet the demands of a 24/7 luxury resort environment.

Benefits:

At The Essex, we believe in investing in our team members' wellbeing and growth, offering a comprehensive benefits package designed to support both personal and professional development. From competitive compensation and healthcare options to opportunities for career advancement and ongoing training, we strive to provide a fulfilling work environment where every employee feels valued and empowered. Join us at The Essex and embark on a rewarding journey where your contributions are recognized and rewarded, and where you can thrive both professionally and personally.

Employees classified as full time year round are entitled to participate in the following benefits after they have met the eligibility requirements:

• Medical Insurance (with Employer contribution)
• Dental Insurance (with Employer contribution)
• Vision Insurance
• Life & Disability Insurance (Employer paid)
• Voluntary Life & Disability Insurance – for employee, spouse/domestic partner and child(ren) (supplemental – paid by employee)
• Medical Care Flexible Spending Account
• Dependent Care Account (for Daycare, elderly care or other dependent care)
• Short and Long Term Disability Insurances
• Accident Insurance
• Critical Illness Insurance for employee and spouse/domestic partner
• Paid Time Off
• Bereavement Time

All employees at least 18 years of age or older, regardless of status, are eligible to participate in our 401(k) plan with Employer match after 3 months of employment.

Property Benefits:

Employees of The Essex Resort & Spa can take advantage of the many benefits our property provides.

On Property Discounts:

• Restaurant
• Spa (on treatments and products)
• Cook Academy

Other Discounts:

• Memberships to The Edge Sports & Fitness
• Stays at the hotel for employee, friends and/or family
• Movie tickets to Essex Cinemas
• Essex Experience (varies by business)
• Stays at other New England Inns & Resorts as part of the NEIRA program
• Ski passes to Smuggler's Notch & Sugarbush/IKON

Other Benefits:

• Complimentary use of the on-site fitness center
• Complimentary use of the on-site Tennis courts
• Free Stay at the Resort (once per year for Employee & a guest) with Breakfast included (must be at least 18 years of age)

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