Fulfillment Representative - Invoice Quality

Kelly's customer located in Oakville, ON, is looking for a dynamic Customer Fulfillment Representative with a Financial background who will focus on managing and improving the daily performance of the invoice quality team, by driving continuous improvement, ensuring quality adherence, facilitating knowledge sharing, and maintaining effective stakeholder collaboration within the organization.

RESPONSIBILITIES:

• Single point of contact for customer/commercial team for assigned Region

• Partner and coordinate with key supply chain departments to satisfy customer requirements, minimize cost and maximize results

• Meet and exceed inventory quality expectations and turnaround time targets.

• Analyze credits and drive operational improvements through process enhancements.

• Meet daily KPI's related to billing operations and implement corrective actions as needed.

• Perform root cause analysis and implement corrective actions as needed.

• Investigate and escalate issues using SAP and Salesforce.

• Collaborate with business leaders, fulfillment team, and sales to address unbilled transactions and resolve escalations.

• Support company's collectors with receivables disputes.

• Work cross-functionally with peers, leadership, and global teams.

• Perform debits and collaborate with commercial members to deliver billings in accordance with customer expectations.

• Reviewing/actioning reports

• Engage the customer directly to resolve issues, clarify order requirements & ensure delivery of product

• Manage critical cases with a sense of urgency and ownership

REQUIREMENTS:

• 2+ years of experience in customer service/fulfillment or finance.

• Diploma preferred in Business, Supply Chain, or equivalent experience.

• Proficiency in SAP, Salesforce, or other ERP and CRM software.

• Strong digital mindset: comfortable entering and retrieving data in a variety of software, CRM and ERP platforms

• An ability to work in a cross-functional environment with peers & immediate leadership

• Energetic, strong interpersonal, organizational and communication skills

• A motivated self-starter with strong problem-solving skills

• Excellent time management skills and ability to prioritize work from multiple channels

• Ability to understand specific business objectives, priorities and key processes

• Basic understanding of ISO quality management systems

• Proficiency in Google Suite and basic presentation skills

• This is a hybrid position, requiring a minimum of 2 days in the office

• Ability to work Monday - Friday (8-hour shift), within the working window of 8:00am - 6:30pm, depending on our assigned region

PERKS:

• Be part of a pioneering company that is changing the face of the mining industry with sustainable and innovative solutions.

• Temporary position with potential to become permanent

• Work Monday to Friday - 2 days in office, 3 days remote

• $29.80 per hour plus 4% vacation pay on each weekly pay cheque

• Work in a dynamic and collaborative environment where your contributions make a real impact.

If you're looking for an opportunity where you can be your best self and join a fantastic team, look no further, and apply today!

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About Kelly®

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (~~~) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.