Front Desk Supervisor

We are seeking a dynamic and experienced Front Desk Supervisor to join our team. The ideal candidate will be responsible for directing, planning, and coordinating activities of the front desk staff to ensure prompt, courteous service to all guests and guarantee their experiences are distinctively supreme.

Position Information: Full-time position, hourly rate of 19 dollars.

Key Responsibilities:

• Oversee all aspects of guest registration and check-out processes
• Maintain high standards of customer service and enforce zero tolerance for poor service
• Manage reservation processes for both social and group guests
• Train and supervise front desk staff
• Assist in maintaining budget controls and increasing transient sales

Essential Functions:

• Manage all aspects of guest registration and check-out following prescribed procedures
• Assist in administering communication policies between front desk staff, guests, and hotel
• Maintain and enforce high levels of customer service
• Respond to guest inquiries, requests, and complaints
• Implement reservation processes for social and group guests
• Maintain comprehensive knowledge of hotel facilities, room types, rates, and packages
• Assist with staff documentation, including hiring, performance evaluations, and terminations
• Plan, direct, and coordinate monitoring of front desk activities
• Train staff on selling techniques, customer service skills, and hotel promotions
• Increase transient sales and maintain budget controls
• Drive company vans for guests when required
• Assist with monthly staff meetings
• Perform all other duties as assigned

Qualifications:

• Two years of hotel front desk experience preferred
• Previous supervisory experience preferred
• Possession of required government licenses or certificates
• Strong knowledge of front office operations
• Detail-oriented with excellent organizational skills
• Ability to read, write, problem-solve, and communicate effectively
• Maintain a professional appearance at all times
• Prior cash handling experience
• Ability to multi-task and work well under pressure
• Capable of following verbal and written instructions
• Flexible schedule availability

If you are a hospitality professional with a passion for delivering exceptional guest experiences and have the skills to lead a front desk team, we encourage you to apply for this position.