Food and Beverage Manager

Overview:

Hilton Head Oceanfront Resort

Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 

Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

Job Description:

Ensure proper training and supervision of all food & beverage staff, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

Responsibilities:

Guest Experience

• Consistently ensure maximum guest satisfaction.

• Be pleasant, smile, and greet all guests, using guest names when obtained

• Handle all complaints to the guests' satisfaction.

• Communicate with guests and receive feedback.

• Monitor timing of guest experience and table turnovers.

• Adjust all lights and music appropriately for each meal period.

• Monitor and critique the quality and consistency of the food product.

Leadership and Training

• Responsible for assigned shift, assisting in overall management of all F&B operations

• Supervise and coordinate assigned shift.

• Have full knowledge of all menus and beverage menus

• Have full knowledge of responsible alcohol service

• Pre-meal meetings conducted with service staff on a daily basis.

• Supervision of floor during restaurant operation.

• Ensure all side-work is completed to maintain a clean environment.

• Train service personnel to follow rehearsed service scenarios.

• Demonstrate excellent teamwork with internal associates

• Assist with schedule, forecast, payroll, Kronos, Medallia, MOS

• Complete scheduling and maintain productivity of service staff.

• Coordinate and track Food & Beverage associates for ServSafe Food Handler certification to ensure current certification at all times.

• Coordinate and track Food & Beverage associates for ServSafe Alcohol certification to ensure current certification at all times.

Restaurant Operations

• Contribute to the profitability of the restaurant through cost control effectiveness.

• Perform weekly, monthly and quarterly forecasting.

• Spot check liquor pars.

• Order daily supplies.

• Take food and beverage orders from guests

• Enter in orders to the computer ensuring accuracy and timeliness

• Manage walk-up and seated guests appropriately

• Demonstrate full working knowledge of POS system

• Expedite table turnover and table resetting.

• Be familiar with all food and beverage-related procedures and equipment and be able to assist all functions when needed.

• During service, constantly inspect tabletops, side-stations and tray stands for consistency.

• Process Accounts Payable invoices for various vendors.

• Answers office phone greeting internal and external guest.

• Check voicemails, e-mails and faxes and follow up accordingly.

Sales and Marketing

• Implement sales promotions, marketing, and merchandising programs.

• Constantly perform positive up-selling techniques with service staff.

• Manage and update Open Table with Reservations reviewed on a daily basis.

• Manage special events.

Safety and Standards

• Know emergency procedures and work to prevent accidents.

• Ensure proper function of all service equipment.

• Enter all maintenance deficiencies in Synergy and follow up

• Be familiar with and enforce all policies related to liquor liability laws. Specifically: Dramshop Theory - Prohibiting sale of liquor to intoxicated guests.

• Prohibit sale of liquor to minors.

• Maintain the physical atmosphere and cleanliness of the restaurant.

• Ensure staff’s uniforms and appearance meet specifications.

• Know and adhere to all Omni policies, procedures, and standards.

Qualifications:

• Must have Associate Degree or equivalent.

• 2+ years of experience in a Restaurant Management role.

• Upscale hotel experience is preferred.

• Must be able to stand on feet for 8 hours a day.

• Must have the ability to multitask.

• Must be able to lift 20 lbs.

• Prior history utilizing Micros preferred.

• Three meal dining experience (breakfast, lunch, and dinner) preferred.

• Understanding of Food and Beverage financials including cost and par controls is preferred.

• General knowledge of Microsoft Word, Excel, and PowerPoint.

• Must have a strong attention to detail as well as strong customer service skills.

• Valid Food Handlers Certificate and a valid TIPs or ServSafe Alcohol Certification.

• Must be able to work a flexible schedule including weekends and holidays.

• Innovative ideas to enhance the guest experience in an upscale dining environment.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to ~~~