Follow-Up Operations Lead

As our Follow-Up Operations Lead, you will have the opportunity to guide and mentor a team of dedicated follow-up specialists who are responsible for ensuring the accuracy and completeness of information. In this role, you will play a pivotal part in identifying and resolving workflow challenges, ensuring the smooth and efficient operation of our follow-up processes. If you have a passion for finance and possess excellent leadership skills, we invite you to join our team and lead your team towards excellence.

To thrive in this role, you will utilize your expertise in analytics to evaluate and optimize our revenue cycle management. Your exceptional organizational and leadership skills will be instrumental in conducting operational meetings with a strong emphasis on improving overall performance. Attention to detail is paramount as you will be responsible for preparing and presenting metrics reports on key accounts receivable (AR) metrics, ensuring accuracy, and providing valuable insights.

You'll use your proven experience in denials, revenue cycle management, or follow-up to resolve discrepancies. Knowledge of accounting principles in healthcare or financial services settings will help you reconcile accounts efficiently.

Responsibilities:

• Analyze data from patient accounting solution(s)

• Identify, research, and correct data integrity issues within patient accounting solution(s)

• Perform root cause analysis for denied claims and partner with AR supervisors and managers to identify and carry forward with appropriate steps to resolution

• Collaborate with other teams, e.g., Claims Processing and Payment Posting , identifying quality opportunities for improving denial processes

• Assist with daily AR operations and related projects and processes

• Facilitating and/or assisting in facilitation of client assistance review meetings

Required Qualifications:

• Experience managing a team

• Revenue Cycle experience

• Proficient skill level in Microsoft Word, Excel, PowerPoint and Outlook

• Ability to prioritize, multi-task and work in a fast-paced, high volume environment

• Demonstrates strong decision-making abilities

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package. (~~~)

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

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R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.