Marriott • Saint Paul, MN 55145
Job #2746327841
Job Number 24159302
Job Category Administrative
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Part-Time
Located Remotely? Y
Relocation? N
Position Type Management
This is a temporary position.
Above Property Rooms Controller is a Remote Position that completes front desk checklist tasks on behalf of a portfolio of hotels.
CORE WORK ACTIVITIES
Build Successful Relationships
Communicate daily with hotel teams to understand needs of hotel.
Participate in a weekly or daily stand up with hotel, based on service tier, to review priority tasks and/or upcoming events.
Develops and manages internal key stakeholder relationships in a proactive manner.
Acts as a liaison, when necessary, between property and regional/corporate systems support.
Organize and Coordinate Pre-Arrival Planning
Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.
Review Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes.
Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests.
Send Pre- Arrival Emails
Communicate to property when blocking is complete
Execute Digital Guest Experiences
Process Mobile Check-in and Mobile Key requests
Process Mobile Chat
Dispatch chat requests
Review Room Availability
Oversold Nights
Out of Order Rooms
Resolve and/or escalate Customer Care Cases
Review negative cases report in GXP
Block rooms for guests on the Negative Cases Report and ensure room is inspected prior to arrival to avoid additional opportunities.
Additional Responsibilities
Salary Range $17.90-$28.17/hr.
Washington Applicants Only: Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 4 holidays annually.
FLEX opportunities offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.
The application deadline for this position is 14 days after the date of this posting, September 10, 2024.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.
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