Fire & Life Safety Systems Solutions and Service Operations Manager - Greater Phoenix

Req ID: 435888

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?  

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn't just about improving buildings; it's about creating perfect places that improve people's lives.  

The Solutions & Service Operations Manager This position leads a team responsible for project management, system installation, and commissioning activities. Why is this important? The right candidate will manage the revenue and gross margin to targets by controlling job costs and executing projects on time. Target revenue achievement for this position is at least $7 million annually. 

As a Solutions & Service Operations Manager , you will:

• Supervise, train, and mentor the team through goal setting, performance monitoring, employee review meetings, and scheduling of formal training. 

• Manage revenue, gross margin, and absorption to achieve monthly and annual business plan projections and forecasts. 

• Direct and supervise the development of project plans to monitor and control the progress in the execution of work. 

• Ensure schedules are maintained and projects proceed in accordance with the contract documents and customer expectations. 

• Plan and justify manpower, staffing requirements, tools, and other appropriate investments for effective and timely execution of work. 

• Provide technical and operational support for the sales teams with pricing and scope-of-work definition for project opportunities.   

• Maintain relationships between Operations and Sales teams so project details, changes, and plan discrepancies can be managed to minimize cost and delays throughout the estimating, bidding and operations phases of each project. 

• Support project productivity and profitability through cost-containment procedures and processes. 

• Drive expansion of chargeable opportunities, including T&M, system upgrades, and service contracts, ensure quality assurance activities are completed, such as sales-to-service and projects-to-service turnover including final project walkthroughs, service agreement scope reviews, and final information turnover to inspection team.

• Support contract profitability through cost containment procedures and processes and ensure contract requirements are met and performed to a high standard.

• Develop customer relationships and maintain high levels of customer satisfaction while ensuring effective and timely communications and determine technical labor loading and appropriate balance of talent to ensure proper resource coverage to meet customer needs.

You will make an impact with these qualifications: ** **

Basic Qualifications:   

• High School diploma or GED

• 5+ years of project management experience within the fire alarm and life safety systems industry

• 10% overnight travel required

• Must be able to demonstrate an understanding of job financial reporting with ability to apply cost control measures for projects 

• Must be able to demonstrate organizational and interpersonal skills  

• Experience with Microsoft Office   

• Verbal and written communication skills in English 

• Must be 21 years of age and possess a valid driver's license with limited violations  

• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:   

• Bachelor's degree

• 2+ years of supervisory or management experience

• Experience with large, integrated security systems

You'll benefit **from: ** ** **

• Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: ~~~  

• The pay range for this position is $98980 - $169680 and the annual incentive target is 10% of the base salary. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.  

Ready to create your own journey?  Join us today and help create a better #TomorrowWithUs! 

About Siemens: ** **

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.  

**Our Commitment to Diversity, Equity, and Inclusion: **   

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.  Learn more about our commitment to DEI here (~~~) .  

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.   

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