Financial Call Center Representative

Job Description

• Candidate will be assisting national contact center within the mortgage line of business.

• Candidates will be the front line contact with potential customers of home mortgage.

• This role will consist of outbound calling/cold calling of potential mortgage customers to inquire about their current mortgage needs.

• This is a short conversation (5-6 min). Much of the conversation is scripted to determine if they are interested in considering working with the company. At that point, the call center agent will pass this customer to a home mortgage consultant.

• This is a high volume contact center. Agents could be making 100-150 calls per day. They will work out of a que and continue to pull the next available lead to call out on.

• Candidates could be hired for inbound, inbound/outbound, outbound. There are a variety of group needs.

Skills

retail sales, high volume call center, insides sales, Sales, cash register, point of sale, greet, serving, inventory, host, product recommendation, telemarketing, cold calling, telemarketing call center, telemarket

Additional Skills & Qualifications:

• 6+ months of customer service experience (call center/retail/food service) - must be comfortable speaking with customers over the phone and have a positive outlook on the conversation since they are the first point of contact with the customer

• Prior call center/sales experience is highly preferred - candidates with this experience will be a quick hire

• 1 Bilingual Spanish and 1 Non Bilingual

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.