Field Service Technician

Then Century Business Products is looking for YOU!Century Business Products is a customer oriented fast paced technology company!
Awarded

1 Service Provider in the United States in 2009, 2012, 2015, 2018 & 2022!"

Job Purpose

Welcome to the role of Field Service Technician! As a Field Service Technician, you will be responsible for providing technical maintenance and support for our customers in the field. You will use your knowledge and skills to troubleshoot and repair equipment, conduct preventive maintenance, and provide customer service. You will be a part of a team that is dedicated to providing the highest quality of service to our customers. We look forward to you joining us in this important role.

Compensation Range

$20/hr - $25/hr Depending on experience!

Perks

Paid training & tools provided,laptop, mileage reimbursement & home every night!

Benefits

Medical, Dental, Vision, 401k, 9 Paid Holidays, 2 Weeks PTO to start!

Field Service Technician Job Tasks

1. Inspect, troubleshoot, and repair copiers, scanners and multifunctional printers (MFPs) in customer locations

1. Perform regular maintenance and inspections to ensure the proper functioning of all machines

1. Respond quickly to customer calls and requests for service

1. Investigate customer problems and provide the best solution

1. Install and configure new hardware and software as needed

1. Provide on-site training to end users

1. Maintain inventory of spare parts and supplies

1. Document customer information, service calls, and machine history

1. Stay up-to-date with new products and technologies

Requirements:

Field Service Technician Preferred Qualifications

1. Ability to provide technical service and support to customers

1. Knowledge of various copier, scanner and MFP models

1. Excellent troubleshooting and problem-solving skills

1. Ability to diagnose and repair electronic, mechanical and software malfunctions

1. Ability to read technical manuals and diagrams

1. Ability to lift and move copiers and other equipment

1. Ability to communicate effectively with customers

1. Working knowledge of computers and networking

1. Ability to provide user training

1. Good customer service skills

1. Ability to work independently

1. Valid driver's license and clean driving record

Performance Review

Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy.

Compensation details: 20-27 Hourly Wage

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