SHI • Edison, NJ 08899
Job #2688415938
Job Summary
SHI has an exciting opportunity as a Field Service Technician. This position requires daily travel to various customer sites and work in an on-call environment. The Field Service Technician needs to have extensive experience in hardware and software related troubleshooting and resolution of issues. They will support a contract with a customer, which involves resolving tickets and traveling to various locations to perform Break/Fix tasks.
This position will report to the Manager of Operations and requires on-site support at Customer locations and travel to Customer stores in Northeast U.S.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive - in our offices or yours.
Responsibilities
Include but not limited to:
Drive to customer sites
Manage incoming calls from the main helpdesk
Call back the users within the SLA window
Troubleshoot the issue remotely
Communicate resolution activities required and timeline
Complete any order process for parts
Dispatch if necessary to site for resolution
Update ticket and close
Communicate any further action required to team or management
Ability to work independently as well as part of a team
Extensive travel to sites may be required
Work on IT projects as assigned
Perform these tasks for hardware ( Lenovo, HP, Dell, Apple), software ( Windows and iOS based) and printers ( Lexmark and HP)
Qualifications
High School Diploma or GED
A+ Certification
2+ years' experience in the IT Industry
Must pass a background check and have a valid drivers license
Previous experience in PC repair, POS, networking and mobile devices preferred
Required Skills
Ability to work independently in the field and in a team without constant supervision
Ability to follow and execute set processes and procedures
Must have excellent customer service skills
Must be able to work flexible schedules including on-call, nights, weekends, and holidays as scheduled
Ability to maintain Network and IT infrastructure
Strong problem solving, organizational and time management skills
Execellent communication skills
Knowledge of Ivanti (aka LANDesk)
Knowledge of Windows 7, 8, 10, and 11
Knowledge of Apple iOS
Knowledge of Cisco Networking
Knowledge of Windows Server 2016, 2019, and 2022
Certifications Required
A+ Certification must be maintained during employment
State(s) Weights and Measures certification (preferred)
Unique Requirements
Position requires 75% travel
Ability to lift 50 lbs.
Additional Information
The estimated annual pay range for this position is $40,000 - $55,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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Job Locations US-NJ-Edison
Requisition ID 2024-16950
Approved Min (Total Target Comp) USD $40,000.00/Yr.
Approved Max (Total Target Comp) USD $55,000.00/Yr.
Compensation Structure Flat Base
Category Information Technology
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