Field Service Specialist

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

Job Description

This Field Service Specialist will be responsible for the field service of Retail Solutions products, services and commissioning of new installation, retrofit, and existing sites. Customer visits for installation, programming, start-up, commissioning, training and troubleshooting of products and services offered by Retail Solutions are required. Field work will be required with extensive overnight travel, as well as rotational on-call responsibilities. The Field Services Specialist I is required to establish, promote and maintain excellent rapport and communications with all customers, co-workers, sales representatives, and others as appropriate.

As A Field Service Specialist, You Will:

• Maintain proficiency in all products and services that the company offers. This includes installation, programming, and equipment protocol; and all designated third-party products and services.

• Provide on site termination of low voltage control wires, and start up of Solutions products. Ensure equipment is operational and free of defects.

• Provide impromptu training for onsite contractors and users, and work with contractors to review and ensure store is built to specifications

• Perform equipment programming and commissioning

• Provide standard and emergency service. (As assigned to maintain customer site)

• Complete paperwork such as Service Work Requests, timesheets, expense reports, and Field Service Reports.

• Review store prints and specifications.

• Assist with onsite E-Commissioning TM

• Optimize controls and store equipment for energy savings.

• Compile information for N-Commissioning TM and E-Commissioning TM reports

• Build relationships with internal and external stakeholders/ cross functional teams

REQUIRED EDUCATION, EXPERIENCES & SKILLS:

• Associate's (AA) degree or equivalent from a two-year college or technical school along with five years related HVAC/R experience and/or training, or equivalent combination of education and experience

• Computer skills including word processing, spreadsheets, database, Internet software, E-mail, Windows 98, 2000, XP, 2010

• Ability to travel around 80% at a time

• Legal work authorization in the United States - Sponsorship will not be provided for this role

PREFERRED EDUCATION, EXPERIENCES & SKILLS:

• Certified in the use and handling of refrigerants

• Experiences working in refrigeration product in supermarket industry

Working Conditions

• While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, high precarious places, fumes or airborne particles, and vibration.

Why Work Remote

Our remote roles are conveniently located in the comfort of your own home. Working remotely has many benefits, such as no commute, schedule flexibility, more time with family, and increased productivity. By working remote, you will have open communication with your coworkers both onsite and offsite. Our training programs focus on end-to-end development, from onboarding through senior leadership. We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to compete and lead in a global economy. This individual can be remotely based in South East Regions of US.

Our compensation philosophy is simple: we pay a competitive base salary, within the local market in which we operate, and reward performance during the annual merit review process. In accordance with Colorado EPEWA, The salary range for this role is $78,000.00 - $90,000.00 annually, commensurate with the skills, talent, capabilities, and experience each candidate brings to a role. Our success is measured by the positive impact we make on people, our communities, and the world in which we live.

#LI-REMOTE

#LI-YM1

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. 

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Diversity, Equity & Inclusion

At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. 

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.