Field Service Representative I- Vancouver, Canada

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us - working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Field Service Representative is responsible for meeting the daily service repair needs of customer equipment by driving customer satisfaction through Service Excellence. You will participate in service & instrument sales opportunities to promote business growth.

This position reports to the Sr Area Service Manager and is part of the Equipment Services team located in Vancouver, Canada and will be fully remote.

What you'll do:

• Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment. Ordering and maintaining spare parts' inventory, keeping up-to-date on administrative responsibilities such as maintaining customer service reports and internal service records.

• Maintaining daily communication with customers and collaborating with colleagues to ensure resolution and accurate follow-up, driving customer satisfaction.

• Leading service delivery processes in compliance with Cytiva policies. Utilizing detailed processes and root cause analysis to resolve customer service issues.

Who you are

• Bachelor's degree/ Technical Diploma in Biomedical, Mechanical or Electrical Engineering, or relevant degree in Biology, Chemistry, or other STEM field.

• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment and troubleshooting and responding to customer concerns

• Availability "after hours", or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel up to 50% locally and internationally (mainly to the US)

• Must have a valid driver's license with an acceptable driving record

• Ability to lift, move or carry equipment up to 35lb; unassisted and frequent bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.

It would be a plus if you also possess previous experience in

GMP manufacturing and any industry-applicable regulatory requirements.

The salary range for this role is $75,000.00 - $85,000.00 CAD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and retirement planning for eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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