Field Service Manager

Overview:

You will be responsible for the oversight of service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. The Field Service Manager is responsible for service execution through leading a team of service technicians towards the achievement of operational objectives. You will report to Area Service Manager.

Responsibilities:

• Manage overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
• Manage sourcing, securing, and maintaining customer relationships within a specific district.
• Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and exposure. Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
• Assist the Area Service Manager in the assessment of department workforce needs and support the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
• Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, and the facilitation of disciplinary action and dismissal.
• Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements.
• Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action plans.
• Support the customer billing and collection processes. Additional responsibilities as assigned.

Qualifications:

• High School Diploma
• 5+years of related experience and training; or equivalent combination of education and experience.
• Working knowledge of basic refrigeration and knowledge of commercial refrigeration and HVAC.
• Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
• Strong communication skills, verbal and written, required.
• Strong leadership and business acumen.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours.
• Valid driver's license and safe driving record.
• Travel within region.