Field Manager

DESCRIPTION

The Field Operations Manager will oversee and manage all aspects of a program related to Field Personnel (75-100 Experience Consultants) and the Operational components behind it. This would include but not limited to: interviewing, onboarding and training field personnel, performance managing and development of field personnel, creating and maintaining personnel records to include sales performance, in-store behavioural assessment, administering any necessary counselling/corrective action and monitoring reporting and training compliance.

The Field Operations Manager collaborates with internal stakeholders, and overall ensures the program runs smoothly. This position will work closely with the Internal Operations and Onboarding teams as well as manage the off-boarding process aligning with internal stakeholders such as HR and Payroll. The will work directly with the National Field Manager to consistently performance manage SECs, as well as ensure completion of all reporting and compliance of Mosaic and client established expectations.

RESPONSIBILITIES

• The Field Operations Manager is client facing and will have weekly/monthly/quarterly meetings with client field management teams to show current staffing/turnover/retention/compliance results and discuss development opportunities.

• The Field Operations Manager will be a participant in client DOR meetings (Division of Responsibilities- People, Performance Product and Operations) and be a change agent. Field Operations Manager will keep National Field Manager and Client Leadership apprised of meeting outcomes and opportunities for influence.

• The Field Operations Manager will lead client reporting and monthly "know your business" meeting agenda in partnership with NFM, Internal Operations, Client Operations and Client Leadership team. The Field Operations Manager will partner with Client Operations team on PT/FT/Certified FT Lead Experience Consultant and FOM personal and professional development opportunities. The Field Operations Manager will be the direct back-up for NFM when the NFM is unavailable.

• Field Management - Manage Field Teams, create and Manage Field Processes and best practice sharing.

• Field Operations - Manage internal stakeholders, managing the relationship between the Field Team, Client leadership & Operations team to ensure everything gets in and out of field accordingly.

• Team Leadership & Development - Acts as a change agent championing and driving change throughout the business by participating and monitoring the progress of projects/initiatives to ensure proper implementation and ongoing execution.

• Fiscal Management - Understand and manage profitability measures and drivers.

• Meeting the physical requirements - listed below.

• Other duties as assigned.

QUALIFICATIONS

Minimum Education and Work Experience

• Bachelor's degree or equivalent work experience.

• Clean driver's license.

• 2 years relevant work experience.

• Experience developing, tracking and monitoring cross-functional processes.

• Project management experience ideal - multi-faceted complex modeling and process management.

• Previous experience with leading, managing, guiding and developing direct reports.

Knowledge, Skills, and Abilities:

• Excellent relationship building skills; proven success in building relationship with senior leadership.

• Outstanding organizational skills, attention to detail, and prioritization of tasks.

• Ability to proactively determine client-based internal or external needs and present solutions.

• Strong verbal and written communication skills, as well as impeccable follow-up and organization and problem-solving skills.

• Available up to 25% travel & possess a reliable automobile for driving.

Physical Requirements

• Seeing

• Ability to Travel

• Color Perception

• Listening

ABOUT US

Acosta, and its subsidiaries, is an Equal Opportunity Employer

Job Category: Marketing

Position Type: Full time

Business Unit: Marketing

Salary Range: $60,000.00 - $70,000.00

Company: Premium Retail Services (Canada), Inc.

Req ID: 2647