Experience Architect

Experience Architect

Recruiting for this role ends on April 30, 2025

Role Overview: An expert User Experience (UX) specialist with multi-facet role to drive customer centric mindset for creating products & solutions for various business units and develop capabilities and skills of the Experience team.

As a UX Specialist for Deloitte's DT-US Product Engineering team, you will be tasked with solving complex challenges through elegant, user-centered design solutions informed by a deep understanding of our users. You are a lean UX expert and will lead the creation of design strategy and vision, shaping big-picture workflow and product direction while also delivering high-quality visual and interaction design elements.

A highly experienced and versatile UX generalist with deep expertise in interaction design, you will feel equally at home leading design teams as you are designing user experiences from concept to launch. You have a proven track record of planning and executing user research studies using a range of research methods to explore behavior, workflow, and motivations of our users. Blending qualitative and quantitative research methods, you inform and drive design strategy, rapid prototyping, and iterative testing for continuous improvement.

You have a deep understanding of a product-led approach and working in small, empowered product teams to design & deliver impactful experiences. You will apply behavioral metrics, user research findings, and other data-driven insights to design innovative product solutions that meet our users' needs. With a keen understanding of human behavior and motivations, you will collaborate with cross-functional teams to prioritize features, create prototypes, and validate design solutions that deliver exceptional experiences. Join us in shaping the future of design!

Key Responsibilities

• Drive User Experience vision & strategy, collaborating with empowered product teams to design UX solutions that align with business objectives.

• Spearhead the creation of Experience-led vision, and create design assets to bring this vision to life for the organization

• Lead cross-functional workshops and exercises for Product teams and stakeholders to understand users, clarify the problem to solve, and brainstorm innovative solutions anchored in human-centered design.

• Advocate for user-centered design best practices within product development. An expert and evangelist for all things user-centered design.

• Partner with Product and Engineering leaders across the organization

• Provide user research expertise and execution across products in a cross-functional environment, including conducting research using qualitative and quantitative methods across the product lifecycle to generate actionable insights.

• Connects the entire Product Engineering team with users through presentations of user research results and behavioral analytics

• Provide guidance and direction for key UX core activities such as Design System development

• Create strategic design deliverables such as strategy decks, customer journeys, visions of future experiences and evangelize these cross-product "blueprints" across teams

• Actively engage in hands-on Experience craft modeling by deep participation in projects

• Builds and maintains a framework for establishing and assessing design quality

• Connect design with business value

• Work with design, research, program management, and product leaders on process for product development

• Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team members.

• Collaborate with cross-functional empowered product teams, applying lean UX methods, and define success metrics and ensure alignment between UX outcomes and business goals.

• Develop systematic approaches to collecting, sharing, and communicating research insights with product teams to inform product strategy and design improvements, inspiring action across product teams

• Drive insight studies related to the discovery and understanding of unresolved interface problems and needs and lead design thinking workshops to create innovative, impactful, and valuable solutions

• Create lean UX-based target customer strategies, personas, journeys, and research, validating hypotheses through surveys, focus groups, and prototype testing to realize business ROIs by focusing on customer metrics

• Measure and drive user experience KPIs, ensuring high standards of user-centered design and rapid iteration for stakeholder and user satisfaction.

• Act as a thought leader, driving innovation and removing roadblocks for experience teams to deliver groundbreaking solutions.

• Oversee capability growth and staff management, developing talent strategies and cultural priorities to advance experience capabilities.

• Stay current with trends, best practices, and methodologies in areas of UX, information architecture, UI design, behavioral analytics, and user research.

• Drive programs that enhance user experience and brand consistency using modern intelligence (e.g., GenAI) to achieve business goals.

• Develop talent strategies, recruit, coach, and mentor multi-disciplinary Experience team, aligning with lean UX principles and business goals.

Required Qualifications:

• Bachelor's degree in design, psychology, cognitive science or related field

• Minimum of 10 years of experience leading holistic customer / user experiences for multiple products, demonstrating measurable customer adoption and success metrics.

• Minimum of 2 year of experience as a People Leader

• Demonstrated experience creating reusable design frameworks (e.g., Design Systems) to streamline design-to-implementation processes

• Demonstrated experience with lean UX tools such as Figma, Adobe CC, Sketch, Axure, InVision, and more

• Limited immigration sponsorship may be available

• Ability to travel 5-10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred Qualifications:

• Experience in DesignOps would be a plus.

• Advanced education degrees are desirable.

• A strong portfolio or samples of work demonstrating experience in UX skills.

• Highly experienced in developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution.

• Skilled in using rapid experimentation to develop lean and simple solutions that address customer needs efficiently and effectively.

• Master of User Experience craft, fostering a culture of learning and innovation, and recognized as an expert in modern UX Design and Research

• Expert in all things user-centered design (UCD), including user research, A/B testing, rapid prototyping, heuristic analysis, addressing usability, accessibility, etc.

The team: US Deloitte Technology Product Engineering has modernized software and product delivery, creating a scalable, cost-effective model that focuses on value/outcomes that leverages a progressive and responsive talent structure. As Deloitte's primary internal development team, Product Engineering delivers innovative digital solutions to businesses, service lines, and internal operations with proven bottom-line results and outcomes. It helps power Deloitte's success. It is the engine that drives Deloitte, serving many of the world's largest, most respected companies. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

Information for applicants with a need for accommodation: ~~~

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $1 18 , 7 00 - $2 18 , 6 00.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.