Executive Director, Insurance Compliance

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities.

Responsible for managing all aspects of insurance and third-party administrator insurance compliance and regulatory relations for an insurance mutual holding company.

Insurance and Third-Party Administrator (TPA) Business Compliance

• Develop and implement compliance monitoring and oversight programs to ensure regulatory compliance within Trustmark's insurance and TPA businesses

• Align regulatory requirements to business operations, identify compliance risks in business processes, and help business understand and design controls to mitigate such risks

• Implement a risk-based compliance monitoring and testing program in partnership with business partners and other enterprise assurance stakeholders

• Address and/or escalate compliance risks as needed, perform and document root-cause analyses, propose and advise on risk-based solutions, and track corrective actions to completion

• Manage team responsible for filing policies/forms; reviewing business collateral for compliance risks; and providing support for business changes (changes in product mix, changes in legal requirements, changes in processes or technology)

• Develop processes and approach to overseeing compliance obligations of managing general agents or other key service providers engaged by Trustmark

• Assist business in responding to compliance due diligence requests or inspections by insurers or employers who utilize Trustmark's TPAs

• Provide advice on compliance controls to mitigate insurance fraud, money laundering, elder abuse, or other criminal schemes relevant to the life and health insurance industry.

• Stay abreast of pertinent insurance compliance requirements by participating in industry groups, coordinating closely within the Law Department, and participating in continuous education.

Market Conduct Program Oversight

• Design and implement a comprehensive market conduct/unfair trade practices oversight program, including metrics and dashboards for monitoring and trending purposes

• Manage team responsible for preparing Market Conduct Annual Statement submissions; utilize market conduct reports for benchmarking and reporting purposes.

• Manage team responsible for complaints program and reporting; utilize complaints and feedback data to identify areas of risk and inform monitoring/testing program.

• Stay abreast on state DOI, NAIC, DOL and industry market regulation developments and best practices

Regulatory Relations

• Manage teams responsible for regulatory reporting, insurance/TPA/Utilization Review licensing and renewals, and other data calls.

• Manage examination management team; develop exam protocols, checklists, and plans; track findings to conclusion and incorporate them into standard business practices.

• Develop insurance compliance records repository and filing systems; provide subject matter expertise in retention requirements for insurance compliance records.

• Collaborate with stakeholders and service providers to ensure accurate and timely DOI pre-approvals of agreements and other filings with state DOIs.

Management

• Participate on workgroups, committees or councils as compliance representative related to the above responsibilities to provide value to the enterprise.

• Responsible for performance and development of direct reports

• Manage external clients and deadlines, including contracts and contractors, vendors, and consultants.

• Build relationships within and outside Law Department to facilitate compliance goals

• Create measurable performance drivers and develop plan for assessment of set metrics

• Manage and prioritize team workflow to ensure Law Department and Compliance team goals are attained

• Identify efficiency opportunities and increase effectiveness of Law Department and Compliance team.

Compliance Education and Professional Development

• Manage Compliance team's knowledge development within scope of responsibility to ensure readiness for enterprise growth

• Advise Chief Compliance Officer in development of ongoing education and professional development opportunities for Compliance team and other stakeholders

• Develop library of compliance resources and skills matrices for Compliance team

• Continuous development of knowledge of industry practices to provide guidance to enterprise.

Minimum Requirements

• Bachelor's degree

• 10 years' work experience, including at least 5 years of work experience developing, managing, or auditing compliance programs within insurance, financial services, health, or other highly regulated industries.

• Experience advising on laws and regulations and interacting with regulatory agencies in insurance, health, or other highly regulated industries.

• Ability to drive execution and implementation of key programs with minimal oversight.

• Strong written and verbal communication skills.

• Excellent analytical skills and judgment.

• Experience managing direct reports.

Preferred Requirements

• Life/health/long-term care insurance and TPA in-house compliance experience.

• ERISA and stop-loss product experience.

• Advanced compliance, insurance and/or risk management certifications (e.g., CCEP, AIRC).

• Experience in using, selecting and/or implementing compliance technology.

• Experience mapping business processes and designing compliance controls.

• Job experience with an insurance industry coalition or a department of insurance in a permanent or contracted capacity.

• Juris Doctor, Masters' or other advanced degree in law, risk management, insurance operations, business, or accounting.

Brand: Trustmark

Come join a team at Trustmark that will not only utilize your current skills but will enhance them as well. Trustmark benefits include health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums.

For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability.

Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves.

Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives.

At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.