Event Registration Manager

Company Description

At Raising Cane's Chicken Fingers® we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE®. Our Crew makes it happen, our Culture makes it unique, and the Community makes it all worthwhile.

Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing Company. We all work with a sense of purpose and focus on our chicken finger meals, Customers, Crew, Communities and Company Culture. We are constantly striving to Raise The Bar. The future for Raising Cane's is growth focused and we're on the path to being one of the top 10 restaurant companies in the United States.

Job Description

The Event Registration Manager innovates and elevates the internal attendee experience through advanced registration processes and technology while acting as a critical bridge between communications and travel teams to ensure a seamless event experience. This role is responsible for setting up, managing, and monitoring registration platforms, developing attendee apps, handling communications, and supporting overall event logistics to create a seamless experience. Key responsibilities include building registration sites, developing and managing event attendee apps, coordinating with internal teams, and ensuring efficient check-in processes to contribute to impactful and engaging events.

Your Impact and Responsibilities:

• Oversees event registration processes from start to finish, including setup, customization, and maintenance of registration platforms and attendee apps

• Develops, customizes, and manages event-specific attendee apps to enhance the attendee experience, enabling features such as agendas, session information, personalized schedules, networking tools, and real-time updates

• Manages attendee lists, ensuring accurate and up-to-date information, and addresses registration-related inquiries and troubleshooting needs

• Maintains a strong understanding of the Cane's corporate hierarchy and structure

• Acts as a liaison between the communications and travel teams to ensure cohesive messaging regarding attendee registration, travel logistics, and event details

• Maintains consistent communication with attendees through both email and app notifications to provide essential event information and updates, ensuring a smooth and informed registration process

• Designs and leads the onsite registration and check-in processes, coordinating with event staff and leveraging app-based check-in options to streamline attendee access and engagement

• Tracks registration metrics, app usage data, and attendee feedback, preparing reports and data insights to refine future registration and app development strategies

• Partners with external vendors and cross-functional teams to coordinate logistical details related to registration, app development, check-in technology, and attendee needs

• Ensures registration, app data, and attendee information comply with privacy policies and are securely stored.

• Assists with broader event planning activities as needed, including budget tracking, venue coordination, general event execution tasks, print design and production support, and team collaboration

• Conducts post-event evaluations, gathering feedback on registration and app functionality to improve future processes and attendee engagement

Qualifications

• 5+ years of experience in event registration management, attendee app development, or a similar role, with a strong background in corporate event planning

• Proficiency with CVENT registration and event management software and Attendee Hub App required

• Highly organized, detail-oriented, and data-driven, with the ability to manage multiple priorities and adapt to evolving event requirements

• Strong interpersonal and communication skills, with a proactive approach to problem-solving and attendee support

• Advanced Microsoft Excel required

• Familiarity with Adobe Creative Suite (InDesign, Illustrator, Acrobat, and Photoshop) is a plus

• Experience with various communication and collaboration tools (e.g., Zoom, Teams, SharePoint) and the ability to quickly learn new systems

• Flexibility to work non-standard hours as required in our Plano, TX office and travel domestically and internationally for event support

• Bachelor's degree in hospitality management, marketing, business development, or a related field

• Additional training or certifications in event management, attendee app development, or registration management are preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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