ERP Technical Analyst II

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

This intermediate level position is responsible for the configuration and support of software application systems within the Finance Organization. As part of the Finance Technology team, this role provides advanced technical, analytical, and consultative support delivering Finance processes across multiple technologies (e.g., Oracle, Coupa, Kyriba, Blackline, OneStream, etc.). This employee will need to challenge existing solutions and generally provides technical input for both Digital and vendor support.

This position is based in Houston and the employee will be required to report to the office part time and work from their home office the remainder of the week (hybrid).

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Reviews open cases/issues and troubleshoots or assigns to other tech team members for resolution. Coordinates with vendor regarding required support by opening tickets, escalating and following up as required.

• Continuously develops advanced knowledge of assigned application(s) utilizing vendor websites, user groups and training to effectively utilize system capabilities. Mentors other team members and is recognized as an expert.

• Consults on requested configuration changes, partnering with the team to determine best options for design decisions based on documented requirements, current configuration, and downstream impacts. Documents final specs and configures application.

• Support Financial systems including custom integrations (e.g., real-time, middleware, inbound and outbound) and develop or update existing BI/OTBI Reports in Oracle Cloud ERP

• Ensures data integrity and governance by supporting data imports and extracts and validating accuracy through reporting and queries. Supports integrations/file transfers

• With guidance, analyzes new software application products or new modules in existing applications

• Provides day to day support and maintenance for system(s), preparation for releases, upgrades and/or patches. Executes testing, reporting and analysis of changes. Monitors open tickets/vendor escalations for progress

• Executes unit, integration and acceptance testing. Working with the functional team, provides screen shots and system steps for testing and change management

• May be responsible for configuring and delivering basic reports and queries utilizing delivered software. Follows established data governance

• Analyzes impact of configuration from foundational structures to extensions to downstream systems and integrations. Documents all configuration

• Collaborate and work closely with the offshore technical and middleware teams.

• Provides analysis and consultation on the implementation of new software application products or new modules in existing applications.

• Provides advanced technical support for integrations, reports, extensions, and large data imports/extractions. Plans for and supports migrations, releases, upgrades and/or patches - mitigating risk/downstream impacts. Engages Digital and vendor for support as necessary.

• Executes unit, integration, and acceptance testing. May support functional team with required screen shots and system steps for testing and change management.

• Act as subject matter experts and as Finance functional owners for the system. Keep up to date on application functionality, training, and releases.

• Collaborate with HCM support team to manage ERP Oracle Cloud releases.

• Assist (after initial Tier 0/1 attempt) in resolving User "How To" questions and help to create relevant job aids/learning/communications.

• Identify business requirements and map them to the system functionality.

• Support the standardization of Finance policies, practices and processes creating a shared vision across SMEs.

III. Supervisory Responsibilities

No supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.

• Experience: Two (2) years of prior experience with Oracle Cloud ERP required.

The successful candidate will have a minimum of two years of experience across several technologies including - Oracle Cloud ERP, OneStream, Blackline, Concur, Coupa, Kyriba, OneSource.

B. Certificates, Licenses, Registrations or Other Requirements

• None required.

C. Other Knowledge, Skills or Abilities Required

• Hands on configuration of application(s), and supporting releases, patches, upgrades and/or enhancements.

• Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;

• Required to exert physical effort in handling objects less than 30 pounds rarely;

• Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;

• Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;

• Normal setting for this job is an office setting/Hybrid.

• Must be available to work standard business hours, as well as be available to work non-standard hours in case of emergency (natural disasters, power outages, etc.). May need to attend after hours calls with the offshore team.

Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran