Enterprise Monitoring Tools Technician

Overview:

• Tier One Technologies has an immediate need for an Enterprise Systems Monitoring Technician to work with our direct US Government client.

• This on-site Contract-to-Hire position will be located in Eagan, MN and requires a work schedule of 11:00 PM -7:30 AM CST. Shift will include weekends and days off are TBD (most likely Wednesday/Thursday). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with the candidate during interview.

• SELECTED CANDIDATES WITHOUT REQUIRED CLEARANCE WILL BE SUBJECT TO A FEDERAL GOVERNMENT BACKGROUND INVESTIGATION TO RECEIVE IT.

Responsibilities:

• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.

• Determine cause of alarm, identify network related outages and take appropriate actions including logging alert, create service ticket and notify stakeholders.

• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).

• Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.

• Assist in triage and incident management with collection and analysis of performance metrics.

• Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance.

• Compose and send notifications to management for incidents.

• Monitor and execute incidents and change requests.

Qualifications:

Basic Qualifications:

• High School diploma or equivalent and 5 years additional experience OR Bachelor’s degree and minimum 1 year IT experience.

• Past experience with help desk or Incident management.

• Strong knowledge and understanding of networking.

• Basic understanding of Windows and Linux operating systems.

• Ability to identify and relay information and symptoms detected by monitoring tools.

• Must be well organized and able to lead incident call bridges.

• General networking knowledge is a plus.

• Ability to read and follow detailed instructions or procedures.

• Ability to type and communicate in an effective manner.

• Must be able to obtain a Position of Public Trust Clearance.

• Must be a US Citizen or have US Permanent Residence status (Green Card).

• Must have resided in the US for the last 5 years and not have traveled outside the US for a combined total of 6 months or more in last 5 years.

Preferred Qualifications:

• Bachelor’s Degree in Computer Science or associated discipline.

• Familiarity working with enterprise monitoring products.

• Working knowledge of IT Service Desk model.

• Experience working in large-scale IT environment.

• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.