Engineering Service Administrator

Job Title: Engineering Service AdministratorJob Description

We are seeking an engineering/aftermarket service administrator, coordinator, or assistant project manager to provide industry-leading service for large industrial motors, generators, and turbines to our customers worldwide. This role involves engineering support for engineered services, including customer interfacing for business development, quotations, scheduling, and financial control. You will support both internal and external customers, as well as partners, to maintain good financial outcomes for the company.

Responsibilities

• Utilize SAP (ERP system) for custom engineering projects.

• Resolve service or invoicing inquiries over the phone and email.

• Effectively promote strong customer relationships.

• Interface directly with customers to develop new business, gather job scope information, create quotations, and schedule services for field technicians, project managers, engineers, and designers.

• Create and transmit work packages for service teams that include the scheduled dates and scope of work, and effectively communicate the customer's criteria for success.

• Interface with the factory on project deadlines and milestones.

• Ask for and review daily field service updates and final field service reports, and transmit them to the customer.

• Drive a lean culture within the service organization, streamlining processes and continuously improving the service workflow.

• Administer field service jobs, including creating cost breakdowns for service jobs, monitoring open field service jobs, and initiating the invoicing process by creating orders in SAP.

• Audit and confirm external service providers' timesheets and third-party cost breakdowns.

• Create purchase requisitions for external service providers and submit them for approval after cost breakdowns have been audited.

• Use data analytics to monitor service quoting and invoicing activities, providing feedback and suggestions for improvement to management.

• Resolve invoice disputes with customers and/or finance as needed.

• Answer aftermarket emergency calls once a month.

Essential Skills

• BS or Associate's Degree in business, industrial technology, or a related field.

• 2+ years of recent engineering support experience or project coordination in a relevant field (energy, engineering, telecommunications, manufacturing).

• Ability to communicate and interface with shop personnel and technical staff.

• Demonstrated sense of urgency to provide timely responses and resolutions to customer requests.

• Ability to keep multiple tasks and activities coordinated, prioritized, documented, and in progress simultaneously.

• Capacity for social interface with internal and external customers, achieving customer satisfaction excellence.

• Effectively deal with difficult customers through oral and written communication.

• Computer literate with knowledge of current operating systems and software common to business applications, including SAP, Outlook, Word, Excel, PowerPoint.

Additional Skills & Qualifications

• Ability to read SolidWorks drawings is a plus but not required.

• Computer proficiency and willingness to learn customer SOPs and systems.

Work Environment

The position is based in a nice office in Northeast Minneapolis within a service/aftermarket team of fewer than ten people. This is a tight-knit and diverse group. The role requires the person to work onsite most of the time, typically five days a week, with some flexibility for personal appointments, inclement weather, etc. The company is a large custom manufacturer of motors and generators for the energy industry, experiencing significant growth with a current six-month backlog of orders.

Pay and Benefits

The pay range for this position is $25.00 - $38.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Minneapolis,MN.

Application Deadline

This position will be accepting applications until Jan 3, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ~~~ (~~~) for other accommodation options.