Emergency Unit Clerk - Per Diem*

POSITION SUMMARY:

This position is accountable to perform clerical duties, act as a unit receptionist, coordinate unit/patient activities with other departments via proper use of the computer, telephone and volte, maintains an orderly and efficient nursing station relating to Patient Admitting Department and/or ER Department.

Performs and coordinates a variety of functions relating to registration, admitting, and discharging. Duties include, but not limited to, greeting all patients and visitors according to CVH customer service standards, collecting pertinent demographic and billing information in accordance with all state and federal regulations.

POSITION REQUIREMENTS:

• High School diploma or equivalent.

• Previous ED unit clerk experience preferred.

• Ability to communicate with employees, physicians, patients and administrative staff in a courteous and professional manner.
• Excellent computer skills with an emphasis on Microsoft Word, Excel, and Outlook.
• Exceptional organizational and interpersonal skills, proven problem solving and experience in providing confidential administrative support.
• Ability to multi-task in a fast-paced environment.

POSITION ESSENTIAL FUNCTIONS:

• Uses good organizational and multi-tasking skills.
• Understands all registration processes and maintains current skills.
• Maintains accurate computer records.
• Reviews the department's record keeping system and recommends changes and/or updates as needed.
• Gathers all pertinent demographic and billing information in a timely manner according to all state and federal regulations.
• Possess tile knowledge of current policies and procedures.

• Maintains up-to-date and accurate documentation to ensure the integration of information for use by the healthcare team to ensure quality care.
• Facilitates the completeness of the EMR from preadmission through discharge.
• Upon scanning or adding any paperwork in EMR, will document date, time, and initial each form and place in Nurse Rack for nurses to be aware of any new patient information.
• Scans all documents in a timely manner, as per medical records protocols.

• Daily communication with personnel from all departments for the purpose of scheduling diagnostic tests and treatments, ordering diets, and requisitioning medical supplies as needed.
• Must be familiar with standard operating procedures in ancillary departments to schedule diagnostic tests and treatments without conflict.
• Daily communication with physicians, nurses, visitors, and patients.
• Daily external communication with outside resources such as pharmacies, outpatient clinics, physician offices, home health organizations to arrange follow-up care, medication delivery, and tests.
• Ability to communicate all pertinent questions and answers related to the registration process
• Answers and directs phone calls in a professional manner in regard to transferring of calls, taking messages, or follow up and returning calls.
• Demonstrates professional phone etiquette.

Per Diem positions have no guaranteed hours or set schedule. The position will fill in for individuals who call in sick, take vacation or take a leave of absence.