eCommerce Systems Manager

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About Us:

North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

Is responsible for developing, leading, and overseeing services to meet or exceed customer expectations while conducting statistical analyses to identify problems, communicate effectively with personnel/management to make improvements, and prepare reports for senior management.

Promotes a culture of excellence and continual improvement by supporting various departments/programs in the process of achieving quality improvement while monitoring implementation of systems, processes and practices, and to ensure continued success that meets ISO standards.

Duties & Responsibilities:

• Handling eCommerce quoting and integration in collaboration with senior leadership in requests for proposal (RFP), and request for quote (RFQ) processes.

• Oversea Application Programming Interface (API) and Electronic Data Interchange (EDI) connections with customers and carriers to our WMS and TMS

• Liaise with offshore Team on API or EDI customer solutions

• Participate in the full cycle of the onboarding and account maintenance process for new clients, including warehouse and transportation solutions.

• Continuously optimizing operations and finding effective ways to both reduce spending and enhance the customer experience.

• Administer KPI’s and other measurables to ensure company standards are maintained.

• Support department leaders with understanding and discussing departmental results

• Assist in the preparation of department specific work instructions for training and operational consistency

• Directly interface with customers on systems capabilities and customize solutions

Professional & Educational Background:

• 10+ years in Freight Forwarding industry and 3PL industry is required, preferable in a leadership role

• Bachelor’s Degree or Master’s degree in supply chain management, transportation, business administration, project management, or a similar field is required.

• Demonstrated experience in building strong teams

• Strong understanding of industry best practices

• Strong understanding of safety compliance requirements

Mindset & Personality:

• Change Agent:

  Proactively finds solutions to current processes while finding new ways to improve

• Strategic:

  Takes initiative and a strategic approach to day-to-day operations

• Driving:

  Persistent in achieving goals and maintaining high standards

• Persuasive:

  Able to influence others in achieving the organization’s goals and objectives

• Proactive:

  Takes initiative and an organized approach to day-to-day operations as well as future needs

• Responsive:

  Committed to a high level of responsiveness both inside our business and with our customers and vendors

Skills & Ability:

• Business Acumen:

  A universal understanding of the company’s operations and ability to strategize for growth and evolution

• Leadership:

  Able to promote growth within the department through feedback, supervision, support and training

• Problem Solving:

  The ability to troubleshoot using experience and research on best practices

• Communication:

  Has excellent active listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.

• Organization:

  Must be highly organized, detail-oriented, and able to shift from one priority to another as required.

• Multi-tasking:

  Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.

• Technical:

  Extensive understanding and application of logistics software and warehouse management systems

• Analytical:

  Excellent numerical skills and understanding of data analysis and statistical methods.

North American Freight Forwarding Inc. offers great employee perks including:

• Competitive compensation

• Extended health benefits

• Dental care

• Vision care

• Employee Assistance Program

• Life insurance

• RRSP program

• Casual work environment

• Engaging social activities and events throughout the year

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.