Durable Medical Equipment Service Coordinator

Overview

M Health Fairview is looking for a Durable Medical Equipment Service Coordinator to join our team in Maplewood, MN! The DME Service Coordinator has direct responsibility for all aspects of the Durable Medical Equipment service delivery associated to Fairview Health Services operations. This position ensures: processes are in place to support exceptional customer experience, high quality therapeutic equipment is available and easy to understand and use, DME equipment and processes are effectively integrated into business and clinical operations, and all customers have an exceptional experience.

This is a full-time position (80 hours per 2 weeks) working from 8:00AM - 4:30PM, Monday through Friday, at our Maplewood, MN clinic. This position is benefit eligible.

*Training will be on-site at our St Paul, MN location for 2-4 weeks.

Responsibilities Job Description

• Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.

• Develops, implements, and manages inventory control process in collaboration with vendors and FV support services to ensure care plans are executed appropriately.

• Maintains and tracks inventory

• Ensures inventory costs are in line with departmental budget

• Ensures patient care needs are served in a timely manner

• Effectively set-up equipment and deliver patient education.

• Educate patients on product information, use, and maintenance processes

• Configure DME equipment and fit for appropriate accessories

• Coordinates equipment data management and analysis

• Develops and implements processes to support patient care in alignment with DME compliance data

• Collaborates with care team to ensure care plans are supported with timely and accurate information

• Provides timely and accurate compliance information to providers

• Facilitates effective claim processing with DME aspects of care plan

• Proactively contact patients to ensure exceptional service and equipment compliance

• Supports patient insurance and/or financial securing processes as appropriate

• Enable accurate claim process by aligning billing processes with insurance requirements

• Performs other duties as assigned

• Partner and/or leader in quality improvement initiatives and community education events

• Serves as technical expert in developing new services

• Supports operational service needs to ensure care delivery

• Ability to train additional staff for coverage when needed

Qualifications

Education

Associate Degree in Healthcare or equivalent work experience

Experience

1 year working in clinic setting

Certifications

Must have BLS endorsed by American Heart Association or American Red Cross (required two months of hire date)

EEO Statement

EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status

Benefit Overview

Fairview offers a generous benefit package including but limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information: ~~~

Compensation Disclaimer

The posted pay range is for a 40-hour workweek (1.0 FTE). The actual pay rate offered within this range may depend on several factors, such as FTE, skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization values pay equity and considers the internal equity of our team when making any offer. Hiring at the maximum of the pay range is not typical.