Fairview Health Services • Saint Paul, MN 55145
Job #2766216564
Overview
On M Health Fairview's Home Medical Equipment (FHME) team, we strive to help each patient reach optimal independence, health, and comfort. Do you enjoy supporting patients, solving problems, and connecting with resources in a friendly environment? The DME Customer Support Specialist (CSS) provides excellent customer service in a fast-paced and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The CSS ensures an exceptional patient experience and performs a variety of clerical functions.
This onsite position is located at 2200 University Ave in Saint Paul. It's a 1.0 FTE (80 hours over 2 weeks) commitment, day shift only, with no weekends! As part of the M Health Fairview system, this role if fully benefit eligible. Benefits include medical, vision, and dental coverage. We encourage staff development and support continuing education.
Responsibilities Job Description
The DME CSS answers phones and assists our customers with placing orders, reviewing paperwork, verifying insurance, and general customer service duties. This position ensures: processes are in place to support an exceptional customer service environment, efficient and effective work within a team environment, and all customers have an excellent experience with FHME. Applicants should possess strong organizational skills, attention to detail, and flexibility.
Demonstrates excellent customer service skills
Produces efficient and accurate orders
Records and updates patient charts accurately, communicating changes to all involved staff
Seeks out solution to conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record in Brightree
Navigate through patient medical records using EPIC
Arrange for interpreter services when appropriate
Completes insurance verification
Takes and leaves concise messages for patients; responds as requested
Reviews and routes scans, faxes medical documents to necessary parties
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Knowledge of applicable DME equipment and processes
Completes all order and entry functions
Answers and responds to telephones calls
Completes clerical duties
Report professional development to supervisor
Meet weekly productivity measurements
Implements department procedures to maintain systems and records
Maintains databases, files, and records on a regular basis according to established procedure
Demonstrates strong communication skills
Request IT service independently
Qualifications
Required
Experience
Preferred
Education
Experience
EEO Statement
EEO/AA Employer/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status
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