NBC Universal • Glendale, CA 91222
Job #2727864165
DreamWorks Animation is looking for more adventurous dreamers who shoot for the moon. We tell stories about the journeys our unconventional heroes take to make dreams come true. As a growth-minded studio, we pride ourselves on being one of the world's leading producers of high-quality, award-winning, animated films and series, reaching consumers around the globe. We push to feel more, laugh more, and build immersive new worlds.
DreamWorks creates a diverse array of original content in a variety of formats, delivering compelling stories with unique characters. We place tremendous value on the experiences our talent brings to the table from their own non-traditional paths to success. We believe in frequent communication and that transparency and trust yield the best work. We are a community of artists, technologists, innovators, and creators, who are passionate about animation and also happen to love eating lunch together.
At DreamWorks, front-line support is provided by the OSA team. A highly trained and energetic group of system administrators that thrive on providing the highest level of end-user support with a constant focus on customer service.
As an OSA you will be exposed to all aspects of the DreamWorks production environment, with an opportunity to work on innovative technology, proprietary tools, and the latest hardware. To be a part of this outstanding team, you should be an experienced system administrator with an expertise in troubleshooting, effective communication skills, and a willingness to be challenged daily. Your ability to prioritize, multitask, and resolve complicated technical issues will be invaluable contributions towards your success.
If you are part of the fandom and believe teamwork makes the dream work, join us in #livingthedream and #doingyourdreamwork!
"What would you say you do here?"
Providing world-class support for the day to day operations of the studio and our initiatives
Advocating for our clients to other technology departments in support of DreamWorks
Working closely with the engineering departments on supporting the infrastructure upgrades and changes
Ensuring that all support incidents are triaged or resolved in a timely manner to minimize any loss of productivity
Serve as the main point of contact for end-user support incidents
Analyze issues and create solutions for HW and SW problems
Building, installing, maintaining and troubleshooting Linux, OSX and Windows desktops and laptops
Work with System Engineers and Architects on projects in support of studio initiatives
Run with small to medium size projects with the goals of achieving the stated objectives in a timely manner
Look for opportunities to provide continuous improvement to our processes and procedures
Manage all aspects of software license installations
Provide technical expertise and ownership of application debugging for most departments
Provide outstanding end-user support through phone call, ticketing system (Jira), and deskside visits
Create new tools to automate processes in an effort to increase departmental efficiencies
Set up and move systems as necessary
Analyze issues and create solutions for hardware and software problems
Participate in, and/or run preventative maintenance tasks
Assist in creating and maintaining documentation related to the support of the studio
Serve as an escalation point for other technology departments such as Asset Management and A/V
Create and manage user accounts
"What do I need to have in order to do this job?"
Minimum 3 years experience supporting UNIX/Linux and/or Windows in an enterprise environment (SSH, rsync, Active Directory, Group Policies, File Sharing, Print Services)
Undergraduate degree or equivalent work experience
Strong customer service skills
Excellent troubleshooting and problem-solving skills
Excellent verbal and written communication skills
Understanding of LAN/WAN configuration and concepts
Knowledge of common scripting languages such as (Bash, Python, PowerShell, Perl)
"What can I offer?"
Experience supporting Gmail and Google Suite
Experience in a production environment is highly desirable
Ability to successfully prioritize your objectives and manage your time
Ability to learn quickly and work in a fast-paced environment
Required On-Site: This position is required to be performed full-time from the DreamWorks designated worksite.
This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Salary Range: $62,000 - $75,000.
NBCUniversal's policy is to provide equal employment opportunities to all applicants
and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation,
marital status, pregnancy, veteran status, membership in the uniformed services,
genetic information, or any other basis protected by applicable law.
NBCUniversal will consider for employment qualified applicants with criminal histories,
or arrest or conviction records, in a manner consistent with relevant legal
requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring
Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the
right to request a reasonable accommodation if you are unable or limited in your
ability to use or access ~~~ as a result of your disability. You can
request reasonable accommodations by emailing ~~~.
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