Donor Coordinator- Night Shift

Overview:

As

The Donor Coordinator will effectively screen, triage all incoming organ, and tissue referrals. Provide hospital personnel and all callers with prompt, efficient processing of incoming and outgoing calls. Utilize Donor Center intake best practice to fully optimize organ and tissue referral potential for donation. Primary function is to support all intake referrals and logistically communicate to hospitals and medical examiner offices for holds and obtain additional information to optimize donation approach.

Responsibilities:

• Answers incoming calls and communicates non-donor related messages to

  appropriate personnel

• Collects hospital and patient information and pre-screening criteria on all incoming donor- related calls.

• Evaluates incoming organ, tissue and eye/cornea referral calls for donor suitability and 

  advises

  hospital staff of patient’s eligibility for donation. Provides instruction on

  next

  steps in the referral process.

• Immediately directs organ referral calls to

  appropriate Clinical

  Manager/AOC.

• Offers families the opportunity to donate. Obtains and documents telephone consents for tissue donation

  in accordance with

  organizational protocol. 

• Maintains consent and approach levels consistent with at least 85% of departmental goals.

• Obtains and documents extensive medical/social history screenings

  utilizing

  information from medical records,

  lab

  and diagnostic tests, med/soc provided by next of kin and hospital personnel. 

• Secures permission of county coroner or medical

  examiner

  if necessary, before

  proceeding

  with donation.

• Places status follow

  -up

  calls to hospital staff on pending tissue referrals.

• Coordinates the offer of suitable tissues to appropriate Tissue Banks

  in accordance with

  established protocols.

• Notifies Tissue

  Recovery Team Leader and

  appropriate staff

  regarding Tissue consent and donation. Dispatches

  appropriate staff

  for surgical recovery of tissue donor cases

  in accordance with

  established protocols.

• Enters initial referral information into computerized database and reviews entries for accuracy. Completes all necessary documentation within established

  timeframes

  . Processes daily referral log.

• Completes required paperwork associated with referrals and shift report for Donor Center Manager.

• Makes

  an initial

  quality assurance check of charts compiled. Files chart in

  appropriate place

  . Works with Quality Systems department to ensure all necessary information is provided.

• All employees, at every level, are empowered and expected to be committed to

  participate

  in

  continuous

  process

  improvement.

• Maintains the highest level of Customer Service and professionalism at all times.

• Other duties may be assigned.

Qualifications:

• Bachelor’s degree in a health-related field and/or an Associate’s degree with one to three years related work experience with families and patients in grief/crisis situations required. Sensitivity to grieving families and the ability to provide support and information to those families facing the decision to donate is required. Strong knowledge of medical terminology required.
• Must be proficient in computer usage Must have excellent interpersonal and communication skills and be customer-service oriented. Must have the ability to make sound clinical assessments in crucial situations. An understanding of and commitment to the organ and tissue donation process is essential.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Must be able to make sounds assessments in a fast- paced environment.

There is a 8% shift differential for night shift(s) per hours worked 7:30pm-8am

Must reside in New York, New Jersey, Pennsylvania or Connecticut

LiveOnNY offers a competitive salary & comprehensive benefits package.

• 403(b) deferred annuity

• Medical/Vision/Dental/Life

• Tuition reimbursement

• Paid time Off

• Pet Insurance

• Life Insurance

• Cellular plan discounts

• Auto Insurance discounts

Salary Range: $50,000- $60,000