Donation Express Manager Annandale

Overview:

The Donation Express Manager is an organizational leader responsible for creating high-performing EDCs that result in positive team member experiences and performance, excellent customer service, and an overall successful operation. They must have passion for their work and provide strong teamwork and leadership skills, effective training, and coaching. They must be highly effective in demonstrating and enforcing Goodwill policies, safety, and environmental practices. The Donation Express Manager is responsible for, and will be held accountable for, behaving in accordance with Retail Team organizational expectations and RISE values.

Essential Competencies:

Develops Direct Reports and Others

Directing Others

Managing Diversity

Drive for Results

Process Management

Responsibilities:

Essential Duties and Responsibilities

1. Oversees operations for brick-and-mortar and/or mobile EDC sites.

2. Works with GGW People & Culture Team to identify, hire, and on-board new team members.

3. Develops, coaches, and trains all direct reports in the business unit.

4. Produces and delivers corrective action documents to staff in accordance with GGW policies.

5. Manages scheduling and payroll for all EDC team members.

6. Ensures that established productivity goals are met and, when possible, exceeded.

7. Prioritizes and drives exceptional customer service among all EDC team members.

8. Makes sure all team members adhere to established processes. When required, works with Director and other Retail Leadership and Managers to improve, or develop new, processes.

9. Maintains a safe work environment at EDC sites. Ensures that staff and visitors follow all safety and security policies and procedures.

10. Models, monitors, and enforces compliance with company policies, SOPs, and values.

11. Produces and maintains routine reports regarding productivity, product movement, etc.

12. Participates in special projects and attends meetings as directed by Director.

13. Communicates with, and coordinates, internal and third-party contractors, such as drivers, waste management vendors, equipment repair personnel, etc.

14. Communicates professionally via e-mail, orally, and in writing.

15. Works weekends and holidays as required to support the needs of the business.

Other Duties and Responsibilities

1. Ensures administrative areas and records are maintained in an up-to-date, organized fashion.

2. Checks and responds to all emails.

3. Provides fill-in support for line-level positions when needed.

4. Performs other duties as assigned.

Supervisory Responsibility

This position has supervisory responsibility for EDC team members and requires daily interaction with Transportation, EDC team members, and other organizational teams.

Qualifications:

Required Qualifications

1. High school diploma or equivalent plus three

   or more

   years of

   previous

   management

   and supervisory

   experience in warehouse, retail, or similar service-oriented business or environment (

   e.g.,

   military experience). 

2. Proven

   track record

   of successful leadership and good judgement, preferably in similar environment.

3. Experience

   with interviewing and hiring.

4. Proven ability to inspire, coach, train, and develop team members to consistently

   provide

   exceptional customer service and drive for results.

5. Ability to effectively communicate clearly and in English, both

   orally

   and in writing.

6. Proven e

   xcellent customer service and interpersonal skills and the ability to interact with staff of all levels in a courteous and professional manner. 

7. Basic math and computer skills with ability to create and manipulate spreadsheets, understand computerized time and attendance systems,

   etc.

8. Proficient with Microsoft Office suite.

9. Ability to

   maintain

   a flexible work schedule including working

   nights,

   weekends

   and

   holidays

   as

   necessary.

10. Valid driver’s license

    and continuous access to reliable

    vehicle

Preferred Qualifications

1. College degree in business or related field.

2. Reasonable knowledge of the D.C metro area.