Dispatcher

Description:

Primary responsibility is the coordination of all deliveries. Responsible to work with salespeople, customers, yard manager and drivers to insure the timely, accurate delivery of materials to jobsites.

Responsibilities

• Maintain control and accuracy over all deliveries of materials leaving the yard for delivery.
• Coordinate and assign loads to pullers
• Communicate directly with salespeople, customers, and end product users to properly schedule deliveries to meet customer's needs.
• Communicate and coordinate truck maintenance issues/needs with Yard Manager.
• Perform receiving documentation for incoming merchandise.
• Make every effort to meet customers' expectations for timely deliveries.
• Work with the Yard Manager to insure that we maximize the deliveries we can make on any given day.
• Manage the dispatch log including assigning delivery times, drivers, loads on specific trucks and track the time taken on deliveries within BisTrack
• Attend training sessions to learn and keep current on products we sell.
• Educate employees and customers on products we sell.
• Effectively handle customer complaints and warranty issues.
• Learn company products, procedures, culture, and customer service philosophy.
• Perform additional directly related appropriate duties as assigned.

Requirements:

Education & Experience

• Desire to learn and grow professionally.
• Ability to lead and teach employees.
• Ability to react quickly to problems and respond to them accurately and professionally.
• High School diploma required.
• High level of self-motivation.
• High level of self-confidence and positive attitude.
• Strong verbal skills.
• Strong organizational skills.

Work Environment

• Work is performed in the yard and an office environment.

Physical Demands

• Standing - Rarely
• Walking - Frequently
• Sitting - Frequently
• Handling/Gripping - Rarely
• Reaching Outward - Rarely
• Reaching above Shoulder - Rarely
• Climbing - Never
• Crawling - Never
• Squatting or Kneeling - Never
• Bending - Never
• Lifting/Carrying - Must be able to lift and move 50 lbs. using safe lifting techniques
• Pushing/Pulling - Never
• PPE Requirement - None

Work Hours

• Position is full-time. Occasional overtime may be required.

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