Robert Half • Downingtown, PA 19335
Job #2752084703
Description
We are offering a contract to permanent employment opportunity for a Dispatcher role based in Downingtown, Pennsylvania. The industry involves managing and coordinating transportation services, and the role requires a strong command of computer programs and excellent communication skills. The workplace will be onsite, providing a dynamic and interactive environment to perform your duties.
Coordinate and manage transportation services, ensuring efficiency and timeliness
Utilize various computer programs including CRM and IBM AS/400 for managing dispatch activities
Maintain clear and effective communication with customers and staff to ensure smooth operations
Handle multi-line phone systems for inbound calls, addressing inquiries, and providing necessary information
Utilize ADP - Financial Services for financial-related tasks and billing functions is a plus
Regularly update and maintain accurate customer and management system records
Answer customer inquiries promptly and professionally, providing excellent customer service
Monitor customer accounts and take necessary action when required
Utilize Microsoft Word and Excel for data entry and administrative tasks
Balance and manage multiple tasks simultaneously, demonstrating the ability to prioritize and manage time effectively.
Requirements
Ability to lift up to 25 lbs.
Proficiency in using Computer Programs is required
Experience with CRM is necessary
Knowledge of IBM AS/400 is beneficial
Should have experience in using a Management System
Familiarity with About Time software is a plus
Ability to Answer queries effectively
Experience in Answering Inbound Calls is beneficial
Knowledge of Billing Functions is required
Excellent Communication skills are essential
No specific years of experience required, open to entry-level candidates
Must be able to work in a team and independently
Strong problem-solving skills are necessary
Ability to work under pressure and manage stress
High school diploma or equivalent is required.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (~~~) .
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