Dispatcher

Overview:

About Us:

• F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

• A proud major player in the residential home services business for over 40 years

• Serving Northern Virginia, Southern and Central Maryland, Southern Delaware and DC with over 1,000 employees, from our Richmond, VA area office

Why Choose Us:

• Competitive compensation and benefits package

• Join a dedicated support team committed to your success

• Thrive in a dynamic and fast-paced work environment

• Be part of a reputable company with a legacy of excellence

• Opportunities for growth and advancement

What We Need:

F.H. Furr is seeking a skilled and organized Dispatcher to play a pivotal role in ensuring our field technicians are dispatched efficiently and effectively. As a vital part of our team, you will be responsible for coordinating schedules, prioritizing calls, and providing exceptional customer service 

Responsibilities:

• Efficiently schedule and dispatch field technicians for service calls and projects

• Prioritize service requests based on urgency and location

• Communicate effectively with customers to confirm appointments and provide updates

• Coordinate with the team to allocate resources for emergency calls

• Monitor field technicians' progress and adjust schedules as needed

• Maintain accurate records of service calls and technician activities

Qualifications:

• Proven experience in a dispatching or scheduling role

• Strong organizational and multitasking skills

• Excellent communication and customer service abilities

• Familiarity with scheduling software or dispatching systems (experience with ServiceTitan is a plus)

• Ability to work in a fast-paced, deadline-driven environment

• Detail-oriented and able to accurately record and relay information

• Meet all attendance and dependability requirements

Schedule:

• Part time

• Monday - Friday 4pm - 8pm

• Additional shift Saturday/Sunday 8am - 5pm

Benefits Offered

• Medical, Dental, and Vision Insurance plans, with little to no out of pocket employee cost

• 401(K) Plan

• Company-paid Long-Term Disability and Life Insurance

• Short-term disability and voluntary life insurance options 

• Generous PTO and Holiday Plan 

• Monthly bonus opportunities

• Opportunities for professional development and advancement

Join our team and be a crucial part of delivering exceptional service to homeowners. Help us make homeowners' lives more comfortable and secure.

If you are a motivated and organized professional ready to take on a key role in our operation, apply today! 

F.H. Furr may conduct a preemployment background check and drug test, subject to applicable law

Posted Min Pay Rate:
USD $17.00/Hr. Posted Max Pay Rate:
USD $20.00/Hr.