Director Patient Experience

Overview

Hello humankindness (~~~/)

Located conveniently in the heart of Phoenix, Arizona, (~~~) St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute (~~~/) , Norton Thoracic Institute (~~~) , Cancer Center at St. Joseph's (~~~) , Ivy Brain Tumor Center (~~~/) , and St. Joseph's Level I Trauma Center (~~~) (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph's is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital's patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph's.

U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies (~~~/) .

Look for us on Facebook (~~~) and follow us on Twitter (~~~) .

For the health of our community ... we are proud to be a tobacco-free campus.

Responsibilities

Job Summary:

Ensures that Dignity Health (Service Area) delivers on our promise for Humankindness and Improves Patient Experience. Works in partnership and collaborates with service area facilities to ensure the service area meets or exceeds the patient experience goals as measured by voluntary surveys as well as the federal and state required patient experience surveys (CAHPS)

Key Responsibilities:

• Implements the system strategy and direction for the facility to drive the culture tactics processes and feedback for patient experience.

• Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals.

• Supports local patient experience committees or teams education of patient experience results to hospital staff and facilitation of improvement initiatives.

• Provides facility executive team with understanding of the patient experience and their impact on results.

Qualifications

Education and Experience:

• Bachelors degree or a combination of education and/or additional job related experience in lieu of the degree.

• Minimum of three (3) years experience in related field.

• Minimum three (3) years management experience.

Licensure:

• None specified.

We offer great benefits to support you and your family, including:

• Medical/Dental/Vision Insurance (no premium option for employee benefits)

• Flexible spending accounts

• Matching 403(b) retirement program

• Fully Funded Pension Plan

• Paid Time Off (PTO)

• Tuition Reimbursement

• Mental Health Benefit

• Employee Life Insurance

• Annual Performance Bonus potential

• Relocation assistance if applicable

• Dignity Health now offers an Education Benefit program for benefit-eligible employees in Arizona. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000. Join our team at Dignity Health to take advantage of this amazing opportunity!

Pay Range

$49.20 - $71.34 /hour

We are an equal opportunity/affirmative action employer.