Director of Program Management - Consumer Office - Hybrid

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Quality at UnitedHealth Group means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it's in our DNA and why we're in business - to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. 

This is an exceptional opportunity to be at the forefront of building a brand-new competency with the organization. As the Director of the Value Management Office (VMO) for Digital Products, you will play a pivotal role in shaping and creating the VMO practice. In this dynamic role, you'll act as a strategic partner to your assigned business unit, driving high-value outcomes and ensuring alignment across our portfolio of digital products. You will have the autonomy to build relationships across functional areas, lead cross-functional collaboration, and drive organizational alignment to enhance consumer experiences. If you're excited by the prospect of creating something new and leading the charge in delivering meaningful value, this role offers a rare chance to make a lasting impact.

If you are located in Eden Prairie, MN, you will have the flexibility to work from home and in the office in this hybrid role* as you take on some tough challenges.

Primary Responsibilities:

Strategic Leadership

• Develop and execute the strategic vision and roadmap for the VMO, ensuring alignment with the organization's overall business goals

• Lead the VMO in identifying and prioritizing high-value digital product initiatives that align with strategic priorities

• Provide guidance and direction to the VMO team, fostering a culture of value delivery and continuous improvement

Program Management

• Oversee the development and implementation of frameworks and processes to enhance value delivery across digital products

• Monitor and measure the impact of value-driven initiatives on business performance and customer satisfaction

• Ensure that digital product initiatives are aligned with strategic objectives and deliver measurable value

Cross-functional Collaboration

• Build and maintain solid relationships with key stakeholders, including Product, Tech, UX/UI, and Customer Experience teams

• Facilitate effective communication and coordination between the VMO and other functional areas

• Address potential barriers to cross-functional collaboration and ensure all teams are aligned and working towards common goals

Competency Building

• Develop and implement training programs to enhance the skills and knowledge of the VMO team and other stakeholders

• Promote continuous learning and professional development within the VMO and across functional teams

• Foster a culture of mentorship and coaching to build competency in value management practices

Customer-Centric Initiatives

• Lead efforts to identify and address customer pain points, ensuring that digital products meet and exceed customer expectations

• Partner with the tech team to prioritize and implement solutions that enhance the customer experience

• Monitor and analyze customer feedback to continuously improve digital product offerings

Operational Excellence

• Implement best practices for project management, process optimization, and operational efficiency within the VMO

• Ensure the VMO operates effectively and delivers results within budget and on schedule.

• Develop and maintain high-level metrics and reporting to track the VMO's performance and impact

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Demonstrated expertise in program management aligning company vision, and securing buy-in for strategic priorities to drive end-to-end digital product delivery

• Experience leading cross-functional teams and achieving value-driven outcomes

• Significant professional experience in product management, demonstrating a deep understanding of the field and its principles

• Proficient in leading others in Agile practices, ensuring efficient and effective project execution

• Skilled in process improvement, with a proven ability to identify and implement strategies that enhance productivity and efficiency

• Proven effective strategic thinking and problem-solving abilities, enabling the development of innovative solutions to complex challenges

• Proven excellent communication, interpersonal, and relationship-building skills, facilitating effective collaboration and stakeholder engagement

• Comfortable working in a fast-paced, dynamic environment, with the ability to adapt quickly to changing priorities and requirements

• Demonstrated leadership and team management capabilities, inspiring and guiding team members to achieve their full potential

Preferred Qualifications:

• Healthcare experience

• Familiar with change management practices

• Familiar with Scale Agile Framework (SAFe) practices

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.