director, digital partner experience, Partner Experience Innovation Center (Seattle, WA, Hybrid)

director of Digital Partner Experiences, Partner Experience Innovation Center

Now Brewing - Do you have a p assion for partner (employee) experience, digital workplace innovation, strategy development , product management, and collaboration? Join us in dreaming big and imagining a limitless future for our partners. #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One who puts partners first, recognizes the importance of human connection, and is powered by innovation and entrepreneurship, with coffee at our core. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As a director of Partner Digital Experiences on the Partner Experience Innovation Center (PEIC) team, you will play a leadership role in contemporizing the retail partner experience through digital workforce product management. This includes delivering value to our partners and the business, and solving some of their biggest challenges, all while accelerating towards our partner promise of a bridge to a better future . You will do this in strong partnership with a variety of teams across Starbucks, including Starbucks Technology, and in co-creation with our retail partners. We are looking for highly strategic individuals who are passionate about driving results and who role model values of inclusivity and diversity.

As a director of partner experience strategy , you will...

Business Planning and Execution - Develop strategic plans and priorities for the digital product management team, managing execution of vision setting, strategic planning, and data driven portfolio management and decision making

• Vision Setting, Strategic Planning and Roadmap Development - Lead a team to define the vision and future user experience, develop multi-year product portfolio strategy, and deliver objectives and success metrics for multiple portfolios and products within Digital Partner Experiences

o Define the strategic vision, user experience, and roadmap for their journey, portfolio, and products in alignment with business goals and market trends.

o Coach the team to define the product roadmap with requirements and measurable success metrics, driving alignment for delivery with cross-functional stakeholders.

o Coach product management team to define the business value and develop business case for the digital portfolio.

o Accountable for successful delivery of the portfolio/product experience and results.

• Data-Driven Portfolio Management and Decision Making

o Coach product management team to utilize data analytics, user feedback and market insights to inform product decision and drive continuous improvement.

o Manage the tracking, forecasting and variance monitoring of funding for their portfolio.

o Provide cohesion and integration across portfolio in service of enabling cross-pollinated learning, identifying areas of synchronization (ex. seamless user experiences), acceleration and/or efficiencies.

Leadership - Set goals for the work group, develop organizational capability, and model how we work together:

• Prioritize for impact : understand what success looks like, define it, measure it, and deliver on it. Adapt with strategic priorities, company business goals, and desired outcomes.

o Identify and raise progress, dependencies and roadblocks to executive sponsors and senior leadership and help resolve them if needed.

o Drive alignment with key cross-functional stakeholders for delivery through communicating product vision, updates, OKRs

• Build relationships: with Starbucks Technology and other cross functional teams to gather feedback and inputs on risk, funding, scoping, and pacing in service of refining the portfolio roadmap.

Partner Development & Team Building - Provide partners with coaching, feedback, and developmental opportunities to build effective product management teams:

• Challenge and inspire partners to achieve business results.

• Oversee training and development of partners directly and indirectly managed and makes effective staffing decisions.

• Provide coaching, direction, and leadership support to team members to achieve goals.

• Ensure capability building for the product management skillset

• Conduct and ensure the completion of performance reviews.

• Ensure partners adhere to legal and operational compliance requirements.

We'd love to hear from people with:

• Passion for digital product management and workforce innovation

• Competency in setting vision and strategy, prioritizing work, communicating and reporting results

• Learning agility to adapt to new subject matter and build new capabilities

• Experience coaching and developing diverse teams of direct reports 5 years

• Demonstrated success leading product management teams 5 years

• Demonstrated success developing and deploying comprehensive strategies 5 years

• Demonstrated strategic and analytical leadership at the senior level 5 years

• Deep experience leading and facilitating cross functional groups 10 years

• Experience developing annual operating plans and budget tracking 10 years

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to ~~~ (file:///C:/Users/rofunk/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/EHRXPAYM/~~~) .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. Partners can work remotely up to two days per week

Join us and inspire with every cup. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, physical or mental disability, sexual orientation, marital status, military or veteran status, gender identity and expression, genetic information, or any other factor protected by law.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at ~~~ .