Director, Claims

Overview:

AmTrust Financial Services, a fast-growing commercial insurance company, has a need for a Director, WC Claims. Those within a 50 mile radius of an AmTrust office will be expected to abide by a hybrid schedule.

This position supports the day-to-day operations of the Workers Compensation claims line of business. It requires critical thinking and problem-solving skills, interpretation of rules and statutes, ability to make timely and effective decisions and to develop and take appropriate corrective actions. This role will also be responsible for analytic measurement and improvement of the workers compensation line of business, including managed care. The Director is responsible for line of business metrics and analysis, including, operational metrics, data quality and SOX compliance.

This position reports directly to the VP of Claims Technical and indirectly to the Zonal VPs and the Managed Care organization.

Responsibilities:

• Overseeing daily activities to ensure desired technical, operational, and regulatory outcomes

• Conduct regular assessments on the overall ‘health’ of the workers compensation line of business and identify improvement opportunities

• Work with senior leaders to understand current state results and implement long-term strategic plans

• Pull reports and analyze data to understand trends, answer business questions and fulfill data requests

• Communicate with internal/external stakeholders to inform/involve them when appropriate on various project related or improvement initiatives

Qualifications:

• Working knowledge of workers compensation claims, with 3+ years in Claims preferred

• Demonstrated leadership and an ability to interact collaboratively and work effectively with a multi-functional team and throughout the organization; fosters an environment of shared responsibility and accountability

• Strong communication, data analytics and interpersonal skills

• Ability to lead Process Improvement efforts

• Ability to travel, nationally, up to 20% of the time

• Bachelor’s degree

• Ability to prepare presentation documents and effectively communicate them

• Ability to interpret/develop reports, metrics, and improvement plans

• 3+ years managing projects

• Expertise with SQL

• Expertise in data analysis with 5+ years of experience exporting to MS Excel, data manipulation, report formatting, and analysis

• Proficiency in all Microsoft products including Word, Excel, PowerPoint, Visio, SharePoint, and PowerBI

• Working knowledge of managed care in workers compensation is preferred

What We Offer:

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.