Director Claims - Risk Management

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic's total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our company values guide our daily actions

• Safe : We protect the livelihoods of our colleagues and communities.

• Committed to Serve : We go above and beyond to exceed our customers' expectations.

• Environmentally Responsible: We take action to improve our environment.

• Driven : We deliver results in the right way.

• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.

STRATEGY

Republic Services' strategy is designed to generate profitable growth. Through acquisitions and industry advancements, we safely and sustainably manage our customers' multiple waste streams through a North American footprint of vertically integrated assets.

We focus on three areas of growth to meet the increasing needs of our customers: recycling and waste, environmental solutions and sustainability innovation.

With our integrated approach, strengthening our position in one area advances other areas of our business. For example, as we grow volume in recycling and waste, we collect additional material to bolster our circularity capabilities. And as we expand environmental solutions, we drive additional opportunities to provide these services to our existing recycling and waste customers.

Recycling and Waste

We continue to expand our recycling and waste business footprint throughout North America through organic growth and targeted acquisitions. The 13 million customers we serve and our more than 5 million pick-ups per day provide us with a distinct advantage. We aggregate materials at scale, unlocking new opportunities for advanced recycling. In addition, we are cross-selling new products and services to better meet our customers' specific needs.

Environmental Solutions

Our comprehensive environmental solutions capabilities help customers safely manage their most technical waste streams. We are expanding both our capabilities and our geographic footprint. We see strong growth opportunities for our offerings, including PFAS remediation, an increasing customer need.

SUSTAINABILITY INNOVATION

Republic's recent innovations to advance circularity and decarbonization demonstrate our unique ability to leverage sustainability as a platform for growth.

The Republic Services Polymer Center is the nation's first integrated plastics recycling facility. This innovative site processes rigid plastics from our recycling centers, producing recycled materials that promote true bottle-to-bottle circularity. We also formed Blue Polymers, a joint venture with Ravago, to develop facilities that will further process plastic material from our Polymer Centers to help meet the growing demand for sustainable packaging. We are building a network of Polymer Centers and Blue Polymer facilities across North America.

We continue to advance decarbonization at our landfills. As demand for renewable energy continues to grow, we have 70 landfill gas-to-energy projects in operation and plan to expand our portfolio to 115 projects by 2028.

RECENT RECOGNITION

• Barron's 100 Most Sustainable Companies

• CDP Discloser

• Dow Jones Sustainability Indices

• Ethisphere's World's Most Ethical Companies

• Fortune World's Most Admired Companies

• Great Place to Work

• Sustainability Yearbook S&P Global

POSITION SUMMARY: The Director Risk Management is responsible for identifying, assessing, and analyzing risks that affect the business from a Claims perspective; understanding the organization's risk tolerance to various risk exposures, most notably Auto Liability, General Liability, Workers' Compensation, and managing a claims program that meets the Company's risk management objectives. The Director builds a high-performing team and displays a track-record of partnering with senior leadership, and specifically Risk, Legal and Operations, to drive change within the organization. In addition, this key role brings a broad perspective on claims management, and strong hands-on knowledge and experience in business insurance. The Director Risk Management - Claims also interacts across the company on a variety of claims management issues and presents ideas and recommendations.

PRINCIPAL RESPONSIBILITIES:

In conjunction with Legal and Risk Management

• Advises on auto liability, general liability, and workers' compensation claims across the organization.

• Participates with outside counsel in mediation and other forms of alternative dispute resolution.

• Oversees the management of an internal claims team, in addition to a dedicated third-party claims administrator for the company.

• Works with Legal, insurance brokers and insurance companies in the selection of outside counsel for representation.

• Analyzes case law and provides recommendations to Risk Management and Senior Leadership.

• Assists with policies and procedures relating to incident investigation and claims reporting and handling in conjunction with Safety and Legal.

• Manages executive claim debrief sessions.

• Assists in recommending insurance reserves.

• Assists in drafting and contributing reports to the company's Chief Legal Officer, senior management, and others as necessary.

• Provides professional support to the company's Risk Management Department on a wide range of claims investigation and management, insurance, loss/exposure, policies and procedures, and other matters.

• Provides claims support related to the company's nationwide operations on a full range of risk management, claims and insurance matters.

• Identifies, assesses, and prioritizes claims risks, and assists in developing the company's claims strategy.

• Evaluates the effectiveness of the claims management activities.

• Collaborates with Risk Management to determine where enhancements to insurance coverage can made from a claims perspective.

• Enhances the system for the analysis and trending of claims management data from all pertinent sources, analyzes patterns and makes recommendations to senior leadership.

• Works with Safety and Operations to implement loss prevention programs throughout the company to reduce or mitigate risk.

• Develops and presents claims management educational offerings based on analysis of incident/loss data.

• Develops and maintain relationships and communications with key departments within the organization, including Legal, Safety, Human Resources, Finance and Operations, among others.

• Overnight travel required when necessary.

• Performs other job-related duties as assigned or apparent.

KNOWLEDGE / SKILLS / ABILITIES:

• Broad knowledge of corporate claims management functions, the insurance marketplace encompassing casualty, workers' compensation, and auto liability.

• Broad-based corporate claims assessment.

QUALIFICATIONS:

• Claims Adjuster License preferred, but not required. Other certifications (ARM, CRM, AIC, etc.) are a plus.

• Risk Management experience with a Fortune 500 company preferred.

• Experience with safety and loss control programs and procedures.

• Experience in a leadership role providing guidance, mentoring, and developing a team of direct reports.

MINIMUM QUALIFICATIONS:

• A minimum of 10 years of progressively responsible experience in claims management for a corporation, third-party administrator, or insurance brokerage.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in

• Comprehensive medical benefits coverage, dental plans and vision coverage.

• Health care and dependent care spending accounts.

• Short- and long-term disability.

• Life insurance and accidental death & dismemberment insurance.

• Employee and Family Assistance Program (EAP).

• Employee discount programs.

• Retirement plan with a generous company match.

• Employee Stock Purchase Plan (ESPP).

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.