Digital Communication Analyst

At Houston Methodist, the Digital Communications Analyst is responsible for the content, maintenance, analysis, configuration, testing, and support for academic areas of the internet, intranet, and academic communications application system including upgrades, new releases, and optimization. This role requires the daily usage of CMS systems including Sitecore and WordPress for routine updates and net new site/page building. This position requires ongoing versatile collaborations with teams and, if assigned, support on projects acting as a liaison between internal health professionals, IT developers, third-party software providers, and business owners. The position will support the Sr Digital Communications Analyst with ad-hoc projects on an as-needed basis.

PEOPLE ESSENTIAL FUNCTIONS

• Provides technical assistance to staff and often performs as a subject matter expert.

• Acts as liaison between the customer and the technical team. Identify and validate business objectives, and generate solutions that align with Methodist's technology strategy and standards.

SERVICE ESSENTIAL FUNCTIONS

• Responsible for internet and intranet web content through Sitecore content management system.

• Responsible for project management of digital communications projects.

• Coordinates IT activities during the lifecycle of multiple applications, primarily web-based digital communications.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Reviews, edits, and manages copy, designs, and production of new web content.

• Queries proposed technical solution logic and facilitates discussions between various stakeholders and technical groups, i.e. digital marketing, service line marketing, IT web services, developers, DBAs, network services, etc.

• Develops detailed test plans, executes system test cases and provides feedback on digital solutions.

• Performs business analysis and documents business requirements using easy to understand tools and methodologies.

• Supports changes and upgrades to coordinate testing and auditing of processes with IT, providing solutions for customers with regular communication of changes throughout the process.

FINANCE ESSENTIAL FUNCTIONS

• Develops and recommends solutions based on business analysis.

• Practices good time management, good assessment in professional decision-making, and management reporting skills.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Identifies and executes on opportunities for promotional, cross linking, and reputation enhancing digital communication strategies.

• Assists with developing and documenting business case/scope/plan, business/functional requirements.

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in Business Administration, Communications, Computer Science, Information systems, or related discipline required

WORK EXPERIENCE

• Four years' experience in digital communications

LICENSES AND CERTIFICATIONS - REQUIRED

• N/A

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations

• Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security

• Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles

• Extensive PC software skills and experience; including Microsoft Word/Excel/Access Project and Adobe Creative Suite

• Advanced analytical thinking and creative problem solving

• Experience with Elsevier SciVal or Pure, VBrick, CVENT and Sitecore preferred

• Demonstrable proficiency in simultaneously managing multiple priorities and assignments

• Demonstrates ability to utilize personal computers and standard office equipment

• Demonstrates proficiency to maintain expert knowledge about the system through participation in vendor classes, vendor client conferences, and working with vendor support

• Demonstrates proficiency in maintaining operational procedures to ensure data integrity and maximum system availability

• Demonstrates proficiency in documenting application specific support information (e.g. developing Frequently Asked Questions (FAQ), daily procedures, etc.) and maintaining the information on the Intranet

• Knowledge of internet and intranet content management and business systems; video, events management, and faculty profile networking systems

• Ability to demonstrate teamwork and collaborative skills

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No

• Scrubs No

• Business professional Yes

• Other (department approved) No

ON-CALL*

_*Note that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below._

• On Call* No

TRAVEL**

Travel specifications may vary by department

• May require travel within the Houston Metropolitan area No

• May require travel outside Houston Metropolitan area No

Company Profile:

Houston Methodist Academic Institute oversees the Education Institute and Research Institute, including 772 faculty and 56,250 learners. The Academic Institute aligns our research and education initiatives in service to the clinical mission, providing solutions that answer the call for new technologies and skills our clinicians need for patient care.

Houston Methodist Education Institute coordinates our primary academic affiliation with Weill Cornell Medicine and other joint programs, including the Engineering Medicine Program at Texas A&M University Intercollegiate School of Engineering Medicine. The Education Institute also oversees continuing medical education and graduate medical education, and supports more than 1,000 trainees in residence for medical, nursing, allied health and research education programs.

Houston Methodist Research Institute supports research programs and infrastructure that enable faculty across the system to bring new scientific discoveries to patients as rapidly as possible through the full cycle of a cure from conceptual bench research, to prototyping and development, to clinical trials and FDA approval. The Research Institute supports more than 1,387 clinical research protocols and $70.3 million in extramurally funded translational research programs.

Houston Methodist is an equal opportunity employer inclusive of women, minorities, disabled persons and veterans.

Equal Employment Opportunity

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor - priority referral Protected Veterans requested.

Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor - priority referral Protected Veterans requested.