Desktop Technician L1

Job Title: Desktop Support Technician

Description

We are seeking a skilled and dedicated Desktop Support Technician to join our team. As a Level 2 Desktop Technician, you will be responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through our service management software. This includes, but is not limited to, operating systems (Windows and Mac), mobile devices, printers, peripherals, and a range of software applications.

Key Responsibilities

• Diagnose and resolve software and hardware incidents, tasks, and requests escalated through service management software.

• Ensure the completion of all assigned work and maintain proper communication with clients, meeting service level agreements, customer satisfaction, and service demands.

• Perform programming and related administrative tasks for managed printers.

• Conduct hands-on physical repair of laptops.

Qualifications

• Ability to be certified in Dell and HP hardware repairs.

• Strong customer service orientation.

• Adaptive and flexible with excellent problem-solving skills.

• Effective communication skills, both verbal and written.

• Compliance with all company training, legal, and ethical requirements.

Experience and Education

• 2-4 years of experience in a similar role.

Top Skills Required

• Certification in Dell and HP hardware repairs.

• Strong customer service orientation.

• Adaptability, flexibility, and problem-solving skills.

• Effective verbal and written communication skills.

Enterprise Required Skills

• Desktop support and break/fix (Dell, Lenovo).

• Documentation through a ticketing system (ServiceNow).

Pay and Benefits

The pay range for this position is $22.00 - $24.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Chicago,IL.

Application Deadline

This position will be accepting applications until Jan 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.