Desktop Support

Description

Technical Support

• Provide first and second-level support for hardware, software, and network issues to on-site and remote employees.

• Diagnose and resolve technical issues related to desktops, laptops, printers, scanners, and other peripherals.

• Ensure prompt resolution of user issues to minimize downtime and maintain operational efficiency.

System Maintenance

• Install, configure, and maintain operating systems, software applications, and patches on desktop and laptop systems.

• Conduct regular system updates and maintenance checks to ensure peak performance.

• Assist with hardware upgrades and replacements as needed.

User Training and Documentation

• Provide training and guidance to employees on IT best practices and proper use of technology tools.

• Maintain accurate records of support activities, including troubleshooting steps, resolutions, and asset management.

Networking and Security

• Support local area network (LAN) connectivity, including cabling, routers, switches, and Wi-Fi systems.

• Ensure adherence to IT security policies by implementing and maintaining appropriate controls, such as endpoint protection and user authentication systems.

Collaboration and Communication

• Work closely with cross-functional teams, including production and engineering, to ensure IT systems support manufacturing goals.

• Escalate complex issues to higher-level support or vendors when necessary, ensuring clear communication and follow-through.

Special Projects

• Assist with IT infrastructure projects, including new system deployments, migrations, and hardware installations.

• Provide technical input for IT-related process improvements in the manufacturing environment.

Requirements

Qualifications

Education

Associate degree in IT, Computer Science, or related field. Bachelor's degree preferred. Relevant certifications (e.g., CompTIA A+, Microsoft MCP, ITIL) are a plus.

Experience

• 2+ years of experience in desktop support, preferably in a manufacturing or industrial setting.

• Hands-on experience with Windows and Mac operating systems, Microsoft Office Suite, and remote support tools.

• Knowledge of ERP systems, industrial software, and machine interface technologies is an advantage.

Skills

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service abilities.

• Familiarity with basic networking concepts and IT security practices.

Working Conditions

• Work is primarily on-site in a manufacturing facility with some exposure to industrial environments.

• Ability to lift up to 50 lbs. and perform installations requiring physical effort.

• Occasional after-hours support and participation in an on-call rotation may be required.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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