Desktop Support Co-Op - Spring 2025

Date Posted

2024-10-23

Country

United States of America

Location

MA105: BBN Headquarters 10 Moulton Street , Cambridge, MA, 02138 USA

Position Role Type

Onsite

RTX Corporation is an Aerospace and Defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 185,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, VA.

To realize our full potential, RTX is committed to creating a company where all employees are respected, valued and supported in the pursuit of their goals. We know companies that embrace diversity in all its forms not only deliver stronger business results, but also become a force for good, fueling stronger business performance and greater opportunity for employees, partners, investors and communities to succeed.

The following position is to join our RTX BBN Team

The Business Infrastructure group at RTX BBN Technologies' Cambridge, MA office is seeking a full-time End User Support intern to help support functional and engineering staff at BBN's Cambridge location. Primary responsibilities will include, but not be limited to laptop installation, configuration, maintenance, and documentation. The person in this position will need to maintain other IT assets, prepare equipment for reuse or disposal, and support other IT systems as needed.

At BBN, we offer an exciting and collaborative workplace. If you enjoy a collegial environment that emphasizes innovation, teamwork, and technical excellence, we'd like to hear from you! The ideal candidate will have experience with desktop support and will be able to work independently with moderate to limited oversight. They will be configuring laptops and desktops with Windows 10, MacOS, and Linux to meet BBN standards. The End User Services team is a fast-paced and nimble group. You should be able to learn and adapt to new technologies quickly and effectively. Flexibility and attention to detail are essential to this team's success.

What You Will Do

• Perform installations, repairs, upgrades, backups, and other maintenance tasks.

• Set up Audio/Visual equipment for conference rooms.

• Troubleshoot a variety of software and hardware problems.

• Regularly maintain hardware and software asset inventory database.

Required Qualifications

• Student currently pursuing Bachelor's degree in Information Technology, Computer Information Systems, or related field of study.

• U.S. Person (U.S. citizen, permanent resident, refugee or asylee) or eligible to obtain necessary export authorizations required.

Preferred Qualifications

• Experience with Mac and PC hardware: laptops, desktops.

• Familiarity with administration of Windows 10 and Windows Server and Active Directory.

• Familiarity with MS Office Suite and Outlook

• Familiarity with MacOS and familiarity with Linux

• Basic understanding of network principles (TCP/IP) and LAN/WAN

Learn More & Apply Now!

Work Location

This is an on-site role, eligible candidates must reside or relocate within commuting distance of Cambridge, MA. Please consider the following role type definition as you apply for this role:Onsite: Employees who are working in onsite roles will work regularly onsite.

The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.