Desktop Support Analyst

Description

We are seeking a highly skilled Desktop Support Professional to manage our client's everyday technical requests efficiently. In this role, you will be tasked with solving complex technical issues and will also collaborate with our team to ensure excellent customer service.

Responsibilities

• Provide high-quality technical support, taking ownership of customer issues reported, and resolving them in a timely manner.

• Support user's requests involving Office 365 and Active Directory.

• Responsible for the installation, configuration, and upgrading of both software and hardware.

• Regular monitoring and maintenance of the IT infrastructure.

• Build, develop and maintain in-depth knowledge of the company's IT hardware and software environments.

• Coordinate with other IT staff to solve complicated issues.

• Build positive and productive relationships with clients for business growth.

Requirements

Requirements

• Minimum of 5 years of experience in a Desktop Support role or similar.

• Proven experience using and troubleshooting Office 365 (Outlook, Teams, OneDrive, etc.)

• Experience managing Active Directory.

• Excellent problem-solving skills and attention to detail.

• Able to work and respond to support requests under pressure.

• Demonstrable skills in managing a range of devices including desktops, laptops, and printers.

• Good interpersonal skills and able to work well in a team.

• Ability to communicate technical ideas in user-friendly language.

• Relevant certifications are a plus.

Technology Doesn't Change the World, People Do.®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (~~~) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit ~~~ for more information.

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